Job Description
About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.
Baptist Health is hiring an experienced Patient Access Representative II for Baptist Sleep Center! This is a Full-Time Days opportunity typically between 8:00 AM to 4:30 PM Monday through Friday, but we are very flexible with schedules.
As the Patient Access Representative II, you will register patients accurately and efficiently, utilize multiple patient access areas, maintain service excellence to patients and visitors for face-to-face and telephone encounters, and contribute to PAS Goals as defined annually (Collections, Palm Scanning, etc.) You will need to possess a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO, maintain a professional relationship with all clinical and non-clinical team members, be able to articulate compliance documentation and ensure completion of required patient consent forms, and maintain patient privacy in accordance with HIPAA guidelines. This campus has onsite parking options and great benefits! We do not see patients or have providers at this Call Center.
Patient Access Representative II Job Responsibilities:
Managing a large amount of inbound and outbound calls in a timely manner
Managing Central Scheduling Voicemail
Scheduling patient appointments with BHS cardiologists
Following call scripts for handling different scenarios
Identifying customer needs and providing solutions
Managing Scheduling OnBase queue and index documenting in EPIC
Data Entry Tasks
Routing calls as appropriate
Providing Excellent Customer Service
Education & Credential Requirements:
High School Diploma or GED Equivalent Required
Licensing & Credential Requirements:
Certified Medical Assistant Preferred
If you are interested in this Full-Time Patient Access Representative II position at the Baptist Cardiac Access Center, please apply today!
Primary Location:
BCI Sleep Center