OTC / PTP Manager

Ready to make a real impact?

Join DHL Supply Chain in Heredia, Costa Rica and be part of our exciting growth journey! As a global leader in logistics and supply chain management, we’re building a world-class Accounting hub in Heredia—and we’re looking for an experienced OTC & PTP Manager to play a critical role in our Finance transformation.

In this key position, you’ll lead and manage end-to-end Order-to-Cash (O2C) and Procure-to-Pay (P2P) operations, ensuring high-quality, compliant, and efficient service delivery aligned with our global Accounting Operating Model (AOM) and Oracle Cloud ERP environment. This is your opportunity to drive operational excellence, lead a high-performing team, and contribute to DHL’s digital finance transformation.

Key Responsibilities

• Lead and inspire the OTC & PTP team within our regional accounting hub, ensuring delivery of high-quality services aligned with SLAs and KPIs.
• Ensure accuracy, timeliness, and compliance of all P2P and O2C transactions through strong operational controls and continuous monitoring.
• Act as a Subject Matter Expert (SME) in finance processes, partnering with global teams and Business Process Owners (BPOs).
• Collaborate with Internal Controls (ICS) teams to ensure controls are performed, assessed, and remediated efficiently.
• Manage escalations and operational issues, ensuring timely resolution and stakeholder satisfaction.
• Drive continuous improvement initiatives by identifying optimization opportunities and implementing best practices.
• Build strong relationships with stakeholders across finance, operations, and other regional/global hubs.
• Lead, coach, and develop a team of analysts, fostering a high-performance and customer-focused culture.
• Support transitions of new activities into the hub environment.

Key Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 5 years of experience in finance operations, accounting, or shared services environments.
• Minimum 2 years of leadership and supervisory experience.
• Fluency in English (B2 ) and Spanish (C2) is required; Portuguese is a plus.  

Qualifications

• Strong expertise in end-to-end P2P and O2C processes.
• Proven experience in shared services or global business services operations, ideally in the Americas region.
• Hands-on experience with ERP systems such as Oracle, SAP, or similar platforms.
• Strong leadership, stakeholder management, and communication skills.
• Analytical mindset with the ability to solve complex operational challenges.
• Demonstrated experience driving process improvements and operational excellence initiatives.

What Do We Offer?

• Be part of the Reimagine Finance transformation and help shape DHL’s Accounting Operating Model for the Americas.  
• Make a global impact—your work will influence finance operations across DHL Supply Chain.
• Grow your career with access to development opportunities, training programs, and internal mobility.
• Work with great people in a collaborative, inclusive, and high-performance environment.
• Contribute to a culture focused on innovation, digitalization, and continuous improvement.