Director, HR Technology & Workforce Insights

RaceTrac Company Overview

Job Description:

Fueled by Growth. Driven by People. 

At RaceTrac, our people are at the center of everything we do. As we continue to grow and evolve, we are investing in technology, insights, and experiences that empower our workforce and enable the business to move faster, smarter, and more strategically. 
 

We are seeking a Director, HR Technology & Workforce Insights, to lead the strategy, roadmap, and operational excellence of our HR technology and reporting ecosystem. This is a highly visible leadership role responsible for shaping how HR systems, service delivery, and workforce data come together to create a seamless and scalable employee experience across the enterprise. 

This leader will oversee teams responsible for Workday product ownership, ServiceNow HRSD knowledge and administration, and HR data and reporting capabilities. While deep expertise in every platform is not required, the ideal candidate brings strong experience in HR systems strategy, organizational leadership, roadmap development, and cross-functional partnership. 

This role is ideal for a leader who thrives at the intersection of people, process, technology, and transformation.

Responsibilities:

Lead HR Technology Strategy & Product Ownership 

• Define and drive the long-term vision and roadmap for HR systems and platforms across RaceTrac and affiliated business units. 

• Provide strategic oversight of Workday, ServiceNow HRSD capabilities, reporting technologies, and future HR technology investments.  

• Partner closely with HR, Enterprise IT, Payroll, and Finance, and business leaders to prioritize initiatives that improve employee experience, operational efficiency, and business outcomes.  

• Ensure HR technology solutions are scalable, integrated, and aligned with enterprise priorities.  

Build and Lead High-Performing Teams 

• Lead and develop managers and teams responsible for Workday product ownership, HR reporting, and ServiceNow administration.  

• Create alignment across teams to establish a cohesive operating model, shared priorities, and integrated roadmap.  

• Foster a culture of accountability, innovation, collaboration, and continuous improvement.  

• Serve as a strategic coach and leader capable of elevating both technical and business capabilities within the team.  

Orchestrate Data, Reporting & Insights 

• Oversee HR reporting and analytics capabilities that enable informed workforce and business decisions. 

• Champion data governance, reporting accuracy, and scalable reporting processes  

• Partner with HR leadership to translate workforce data into actionable insights and strategic recommendations.  

• Advance self-service reporting and data accessibility across the organization  

Enhance HR Service Delivery 

• Provide oversight of HR knowledge management and ServiceNow administration to improve employee support experiences.  

• Identify opportunities to simplify processes, automate workflows, and modernize HR operations.  

• Ensure strong governance, prioritization, and execution across HR support technologies and services.  

Influence Enterprise Change & Transformation 

• Collaborate with change management to deliver complex initiatives across multiple stakeholder groups and functions.  

• Balance strategic planning with operational execution in a fast-paced, growth-oriented environment  

• Function as a trusted advisor to senior HR leadership on HR technology trends, capabilities, and organizational readiness  

What We Are Looking For 

• 10+ years of progressive experience in HR systems, HR technology, HR operations, or related functions  

• Proven experience leading enterprise HR technology initiatives and teams  

• Strong knowledge of Workday and HR reporting capabilities required.  

• Working knowledge of ServiceNow HR Service Delivery or similar case management/service platforms preferred  

• Demonstrated success building roadmaps, aligning stakeholders, and driving execution across multiple functions.  

• Experience leading leaders and developing high-performing teams.  

• Strong business acumen with the ability to connect technology investments to operational and employee outcomes.  

• Excellent communication, collaboration, and influencing skills.  

• Ability to navigate ambiguity, prioritize effectively, and lead through organizational change.  

Qualifications:

• 10+ years of progressive experience in HR systems, HR technology, HR operations, or related functions  
• Proven experience leading enterprise HR technology initiatives and teams  
• Strong knowledge of Workday and HR reporting capabilities required.  
• Working knowledge of ServiceNow HR Service Delivery or similar case management/service platforms preferred  
• Demonstrated success building roadmaps, aligning stakeholders, and driving execution across multiple functions.  
• Experience leading leaders and developing high-performing teams.  
• Strong business acumen with the ability to connect technology investments to operational and employee outcomes.  
• Excellent communication, collaboration, and influencing skills.  
• Ability to navigate ambiguity, prioritize effectively, and lead through organizational change.  

What Will Make You Successful at RaceTrac 

• You think strategically but stay close to execution.  
• You build trust quickly across both technical and business teams.  
• You know how to bring multiple leaders together around a shared vision.  
• You lead with curiosity, accountability, and a solutions-oriented mindset.  
• You can simplify complexity and create clarity in fast-moving environments.  
• You care deeply about building teams, developing people, and creating scalable processes that support growth.  

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.