Technical Support

Position Details:

Job Details: Help Desk Support

Duration: 6 month (may extend)

Location: Carrollton, TX

Responsibilities:

• Provide front line phone queue support for customers. 

• Enter detailed information for each call into call tracking system. 

• Responsible for handling all calls through resolution in a timely manner. 

• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience. 

• Meet call volume, call time, and quality standards as defined by the department.

Qualifications: 

• 1-2 years experience in a call center environment. 

• 2+ years in supporting a technical/product software environment. 

• Strong telephone skills. 

• Demonstrable Product (software and web application) Support and Customer Service experience. 

• Demonstrable troubleshooting skills. 

To know more about this position, please contact:

Monil Narayan
973-929-3861

monil.narayan(@)collabera.com