Norwich Lab Manager

Job Summary: The Norwich Lab Manager will be responsible for managing the repair and calibration services for electrical and temperature equipment. This role involves leading a team of technicians and Lab Admin, ensuring high-quality service delivery, and maintaining compliance with industry standards and regulations.

Key Responsibilities:

• Team Leadership: Supervise, train, and mentor a team of repair and calibration technicians, fostering a collaborative and high-performance work environment.
• Service Management: Oversee the repair and calibration processes, ensuring timely and accurate service delivery to meet customer expectations.
• Quality Control: Implement and maintain quality assurance procedures to ensure all services meet industry standards and customer requirements.
• Technical Support: Provide technical guidance and support to the team, troubleshooting complex issues and ensuring effective problem resolution.
• Employee Engagement : Enhance employee engagement by fostering open communication and recognizing contributions to drive motivation and retention. Conduct regular check-ins and feedback sessions to understand and address employee needs & recognize achievements
• Customer Relations: Build and maintain strong relationships with customers, addressing their needs and ensuring satisfaction with services provided.
• Process Improvement: Identify and implement process improvements to enhance service efficiency, accuracy, and productivity.
• Compliance: Ensure all repair and calibration activities comply with relevant industry standards, regulations, and accreditation requirements (e.g., ISO17025).
• Inventory Management: Oversee the management of tools, equipment, and spare parts inventory to support repair and calibration activities.
• Documentation: Maintain accurate records of service activities, equipment maintenance, and quality control procedures.
• Safety: Promote and enforce a safe working environment, adhering to all safety protocols and guidelines.

Qualifications and Experience:

• Bachelor's degree in Electrical Engineering, Electronics, or a related field.
• Minimum of 5 years of experience in the repair and calibration of electrical equipment, with at least 3 years in a managerial role.
• Strong knowledge of electrical equipment, calibration standards, and repair techniques.
• Excellent leadership, communication, and interpersonal skills.
• Detail-oriented with a strong commitment to quality and accuracy.
• Lead and facilitate Kaizen events and FBS tools application (5S, VSM, Standard Work, Problem Solving) 
• Drive waste reduction, cycle time improvement, and cost productivity initiatives using data-driven approaches
• Implement sustainable improvements through standardization and visual management

• Proficiency in using service management software and tools.

   

   

   

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.