Application and Network Remote Support Specialist

• Join a world-leading medical technology company
• Be part of a collaborative team delivering cutting-edge technical support
• Full-time permanent role based in Tonsley, SA

ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on 179 years of technical innovation and annual R&D investments exceeding 15% of revenue, ZEISS Australasia offers market leading products in the Microscopy, Medical Technology and Consumer Optics industries.

ZEISS’s products and services are essential for medical procedures in ophthalmology and neurosurgery. The products of Vision Care help correct eyesight and manage the progression of Myopia in children. Our research solutions help scientist better understand diseases and develop better drugs and treatments. Join an exciting and innovative organisation in a role that provides opportunities to develop and make a difference.

We have an exciting opportunity to join our Vision Care team as an Application & Network Remote Support Specialist, based in Tonsley, SA. In this role, you will provide specialised remote technical support across ZEISS devices, network environments, and digital ordering platforms, ensuring connectivity, performance, and service excellence across customer sites

Key responsibilities include:

• Manage end-to-end incident intake, triage, documentation, and case resolution using Salesforce and other systems
• Provide escalation support and assist in resolving complex technical issues across ZEISS VTS and connectivity environments
• Perform remote diagnostics and troubleshooting across ZEISS devices and customer network environments
• Troubleshoot network and connectivity issues, including LAN/WAN, Wi-Fi, firewall, and VPN configurations
• Support system setup, installation readiness, and commissioning activities in collaboration with internal teams and customers
• Coordinate installation support, equipment checks, and SWAP or replacement activities as required
• Assist with data transfer, backup and restore activities for system upgrades and replacements
• Support connectivity and integration of ordering platforms such as VISUSTORE and Rx Connect
• Collaborate with internal teams, external vendors, and global support to resolve issues efficiently
• Prepare reporting on case activity, performance metrics, and continuous improvement opportunities

Key skills required include:

• Demonstrated experience in technical support, remote troubleshooting, and structured incident management
• Strong knowledge of networking fundamentals (LAN/WAN, VLAN, Wi-Fi, routing, VPN, firewall coordination)
• Experience diagnosing connectivity and integration issues across systems and platforms
• Familiarity with CRM tools such as Salesforce and strong documentation practices
• Experience with remote access tools and Microsoft Office Suite (Teams, Excel, Word, SharePoint)
• Strong communication skills and ability to work collaboratively across teams and stakeholders
• Commitment to security, compliance, and best practice in handling customer data
• Ability to manage multiple priorities and work effectively in a fast-paced environment

What’s great about working at ZEISS

• Competitive salary and bonus scheme
• Exclusive discounts on ZEISS lenses, sunglasses, and other optical products
• Employee Benefits Program with access to hundreds of everyday savings across 9,000+ locations
• Corporate discount on private health insurance
• Modern office location close to public transport, with onsite parking available
• Supportive, family‑friendly workplace culture
• Proudly foundation‑owned, with a long‑term vision and strong values
• Work at ZEISS and leave your mark in this world. With us, you can push technological boundaries, shape markets and contribute to the advancement of society.

For your opportunity to be part of a diverse, supportive organisation with a great company culture, please apply now.

Your ZEISS Recruiting Team:

Kellie Grant