Quality Analyst - Senior Executive-Business Process & Service Excellence -Quality Excellence

We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement. Key qualifications include:

- Willingness to work overtime to complete assigned tasks
- Rational approach aligned with process policies, not based on emotions
- Dependability, punctuality, and no attendance issues
- People-oriented with a collaborative mindset
- Keen attention to detail and willingness to engage in client discussions
- Proactive attitude toward operational improvements
- Quality experience or SME experience is a plus
- Basic knowledge in MS Excel is a plus