Job Description
Core Responsibilities:
• Work with the Corporate Commercial Leaders to develop and execute strategies to increase AD Ports Group revenue in line with the company's 5X5 Corporate Strategy.
• Review key clients proposals that meet their needs and objectives while supervising the effectiveness of their initiatives at the end of the collaboration.
• Contribute in market data and trends research to identify potential growth opportunities, build key accounts strategic perspective and share their vision with the clusters to achieve exponential revenue growth targets.
• Work with other departments to ensure that AD Ports Group is providing the best possible services to key clients with the best pricing and terms.
• Act as the primary point of contact and maintain a strong relationship between AD Ports Group Leadership and key accounts to identify growth opportunities, understand needs and challenges, and resolve any issue or complaint.
• Transition the key accounts into Global accounts with AD Ports Group growing international footprint expansion to service the key accounts across various geographical clusters.
• Oversee the implementation of key account management processes while having an accurate data in Customer Relationship Management (CRM).
• Track, report and present data on all key accounts performance, including revenue, retention, and satisfaction.
• Attend trade shows and industry events to network with key clients and prospects and conduct market research.
People Management Responsibilities:
• Liaise with Cluster leadership and engage, coordinate and drive internal teams to ensure key accounts needs are met and projects and initiatives are professionally executed
• Set clear goals and expectations for the key accounts team, provide training and development opportunities to help them improve their skills and hold the accountable for their performance.
Strategic Responsibilities:
• Foster an industry understanding to build strategies that offer differentiated customer value proposition and achieve excellence in customer satisfaction.
• Act as a strategic advisor on market practices and ensure to answer key accounts needs as per AD Ports Group policies and regulations.