External Ambassador

External Ambassador / Valet 

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Employee Type: Full-Time/Part-Time

 

Job Type: Hospitality/Healthcare

 

Experience: High School Diploma/ GED or equivalent experience 

 

 

Job Summary 

Under the supervision and direction of the MHS Manager or Team Lead, the External Ambassador is responsible for welcoming guests to and/or from the hospital and local areas in a friendly and courteous manner. External Ambassadors are also responsible for parking cars in a safe, efficient manner and working with valets and other staff to maintain the flow of traffic in the area.

 

Key Responsibilities 

• Welcomes every guest (both visitors and staff) right away. 

• Helps guests get inside by opening doors, guiding them, offering wheelchairs, or helping with bags. 

• Keeps the assigned area clean, tidy, and comfortable. 

• Politely answers guest questions and handles concerns quickly. 

• Chats with guests to make them feel welcome and cared for. 

• Stays calm and patient when helping all guests. 

• Knows basic info about the building, events, transportation, and airport services. 

• Knows what to do in emergencies or unsafe situations. 

• Takes care of safety issues like spills, blocked doors, or loose cords. 

• Follows company rules to keep the work area safe and organized. 

• Keeps all work and guest information private in accordance with HIPAA.

• Performs other duties as assigned. 

Qualifications and Requirements 

• High School Diploma/ GED or equivalent experience.

• Must be able to work legally in the United States. 

• Able to speak, read, and write English fluently. 

• Must pass background and drug screenings. 

• Required to meet immunization or health screening requirements. 

• Required to have a valid driver’s license with no restrictions and present most recent driving record. 

• Must be able to drive a stick shift (manual and automatic). 

• Ability to demonstrate professionalism, with excellent communication and interpersonal skills. 

• Passion for customer service and attention to detail. 

 

Physical Requirements 

• Willingness to work in the elements (heat, wind, snow, rain, etc.).

• Regularly required to stand, walk, sit, use hands, talk, see, and hear. 

• Must be able to lift and/or move up to 50 pounds occasionally.

• Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances. 

• Ability to work flexible schedules and extended hours is sometimes required.