Position Description

 

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Director of Donor Services	Exempt/Non-Exempt: Exempt
Reports to: Chief Development Officer	Full or Part-time: Full-Time
Team: Development
Position Summary:
The Director of Donor Services provides leadership and oversight for donor services operations, ensuring accurate donor records, timely gift processing, and effective donor support systems. This role partners with Development leadership and teams to support fundraising efforts, donor stewardship, and data-informed decision making in alignment with the mission and values of Wheeler Mission.

Key Duties and Responsibilities Brief description of duties in order of priority

 

Key Area: Donor Data and Systems Management

• Ensure accurate and timely data entry for all gifts, donors, volunteers, and event participants across all giving channels.
• Maintain the integrity, accuracy, and consistency of the donor database through regular audits and data management processes.
• Oversee lockbox operations, including procedures, reconciliation, and vendor relationships.
• Manage data extraction, segmentation, and reporting for direct mail solicitation, and vendor relationships.
• Maintain donor stewardship data and coordinate internal efforts with direct mail vendors.

Key Area: Donor Services Operations and Support

• Oversee donor receipting processes, pledge reminders, and donor communications
• Serve as a liaison for donor data and process needs across Development and other departments.
• Support the Donor Relations team through reporting, research requests, recording and process management.
• Maintain a limited portfolio of donors requiring stewardship without deep relationship management.
• Ensure compliance with donor confidentiality and data security standards.
• Ensure proper standard operating procedures for Donor Services on acknowledging gifts, receipting, and stewardship practices.

 

Key Area: Leadership, Training, and Vendor Collaboration

• Supervise and develop Donor Services staff, including daily task management, training, and professional development.
• Train staff in donor database usage, data standards, and workflow processes.
• Manage and support external vendor relationships related to donor services and direct response programs.
• Train and supervise seasonal or temporary data-entry staff as needed.

 

REPORTING RELATIONSHIPS:

This position does have supervisory responsibilities.

Competencies Required
Adaptability	Confidentiality	Problem Solving
Communicates Effectively	Detail Orientation	Critical Thinking
Directs Work	Ensures Accountability	Develops Talent
Prioritizing and Planning Work	Data Accuracy and Integrity	Conflict Resolution
Analytical Skills	Organizing	Approachability

 

MINIMUM QUALIFICATIONS:

 

Education/Experience:

• Bachelor's degree in Business Administration, Nonprofit Management, Information Systems, Accounting, or a related field required
• 5+ years of related experience
• 3+ years of leadership or supervisory experience, including oversight of staff responsible for gift processing, receipting, and donor data management.
• Experience supporting direct response fundraising, donor communications, and stewardship processes.
• Previous advocacy experience and/or experience in a nonprofit setting preferred.
• Proven track record in creating and implementing communications strategies with both fundraising and organizational awareness outcomes.

 

Technical/Software Knowledge:

• Demonstrated expertise in donor database systems (Raiser’s Edge or similar), including reporting, data integrity, and process oversight.
• Proficiency in Microsoft Office, including Excel.

 

Mission Alignment:

• Belief in the inerrancy of the Holy Bible
• Adherence to WM Employee Policies
• Alignment with WM Core Values:

• Christ-Centered Purpose
• Faithful Stewardship
• Excellence
• Grace and Truth

 

Physical Requirements:

To perform the essential job functions of this position, a candidate must be able to:

• Operate standard office equipment.
• Perform normal business activities.
• Work in an office setting, exclusively on a computer.
• Occasionally lift products and supplies up to 20 pounds.

 

Other Requirements for Employment

• This is a full-time 40-hour position. Typical work hours will be from 9 a.m. to 5 p.m. but must be willing to work a flexible schedule including nights, weekends, and some holidays.
• Travel is primarily local during a business day with travel to WM Bloomington facilities as required.
• Conflict of Interest Policy, Statement of Faith, and Confidentiality Policy
• Post-offer acceptable background check required for all positions.
• All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment.

 

Disclaimer: Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice. This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.