Program Manager

• Maintain relationships by continuous outreach and networking efforts with LME’s, Community Collaboratives, Participant in state and local audits as required
• Research and update staff on state changes and inform appropriate staff in regard to new service definitions Assist State Director in implementing new programs as outlines in the company’s Strategic Plan
• Coordinate with Lead Therapist and Supervise Lead Case Manager (individual and group -PSR/OPT) Oversee administrative office manager, compliance auditor and utilization manager.
• Collaborate with area Human Resources representative to provide oversight for facilitating the agency’s evaluation process for all staff in assigned location
• Assist State Director with ensuring team is fully staffed with qualified and fully trained professionals Assist State Director with managing a team of competent professionals and implement effective staffing patterns that meets the agency’s individual needs.
• Build and manage teams with high morale and high efficiency
• Collaborate with State Director regarding but not limited to: weekly billing, payroll, timesheets etc. Collaborate with area Human Resources representative and Lead Case Manager regarding but not limited to: orientation, new employees, trainings, Disciplinary Actions, etc. and the Clinical Lead regarding but not limited to: training, clinical supervision, clinical needs of clients and therapists
• Schedule and provide monthly meetings for all staff
• Assist IL State Director by attend provider fairs / Outreach/ Co-locations / Marketing
• Assist IL State Director when necessary, attend meetings not limited to school, treatment team meetings Monitor and review incident reports with department supervisors
• Assist area Human Resources representative with reviewing Disciplinary Actions and conduct investigations Review supervision forms/agendas, staff meeting agendas with CM Lead / Case Workers
• Review employee training monitor sheet
• Performs other related duties as assigned. 
  

• Master’s Degree with a minimum of 3 to 4 years’ experience in the Human Services field One year of management/supervisory experience (preferred)
• Must have knowledge on the following programs/services: Pathways to Success, Substance Abuse, CST, and Community Based services.
• Possess both problem-solving and conflict resolution skills
• Possess excellent communication and documentation skills. 
• Excellent organizational skills and attention to detail.
• Visually creative with good analytical and problem-solving skills.
• Experience across multiple languages and cultures, particularly with refugees or immigrant populations with diverse cultural and socioeconomic backgrounds.