House Operations Coordinator, VA

The Organization:
Ronald McDonald House WashingtonDC has been serving families in the Greater Washington DC area for over 45 years. Our mission is to provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare. We do this through three core programs - Ronald McDonald House, Ronald McDonald Family Rooms, and our Hospitality “Cart with a Heart”.is built on the simple idea that nothing else should matter when a family is focused on the health of their child, helps make this a reality by providing housing, meals, transportation, innovative educational and support programs, and more for our families in need.

Title:
Northern Virginia House Operations Coordinator

Reports to:
The Northern Virginia House Operations Coordinator reports to the Northern Virginia House Operations Manager

Position Overview:
The House Operations Coordinator supports the daily operations of the approximately 11,500 square foot RMH of Northern Virginia. Reporting to the House Operations Manager, this position plays a vital role in delivering a consistent, welcoming, and supportive guest experience. Responsibilities include assisting with the family intake process, coordinating family services and programs, entering and maintaining accurate guest and impact data, and upholding policies and procedures for all families, guests, and volunteers on-site.
Hours for this position are shifts of 2:00 pm – 10:00 pm, Monday thru Friday, with occasional earlier and/or weekend shifts possible. Due to the nature of this position, the role is in-person and hours are not flexible. The House Operations team is responsible for ensuring evening, weekend, and holiday coverage 24 hours a day, 365 days a year, in alignment with our National RMHC License Agreement.

Supervisory Responsibilities and/or Collaborative Responsibilities:
The House Operations Coordinator will support the supervision of contractors, in-House volunteers, and intern on occasion, and work collaboratively with Development, Marketing and Communications, Community Engagement, and Finance.

Essential Functions:

• Support daily House operations to ensure a clean, welcoming, and safe environment for guest families.
• Conduct regular inspections of guest rooms and shared spaces; coordinate with vendors and contractors to maintain facility appearance and function.
• Respond to guest inquiries and support communication via phone and email in coordination with the Guest Services Associate.
• Monitor and enforce House rules and policies, addressing issues appropriately to ensure a respectful and supportive environment.
• Maintain accurate guest records and data using guest information system, including check-in/out, room assignments, and family impact tracking.
• Manage donations of funds, goods, and services, ensuring items are recorded, sorted, and distributed according to policy.
• Support procurement and inventory of supplies within House Ops budget and communicate available programming and services to families.
• Coordinate volunteer needs with the Community Engagement Team and support group activities, including Feed the House and other in-House volunteer programs.
• Handle incoming and outgoing deliveries for staff and guest families.
• Assist with facilities maintenance tracking, including updates to the maintenance calendar and scheduling of preventative services.
• Collect family stories, photos, and testimonials for Development and Marketing purposes.
• Welcome and support guests, donors, and volunteers during tours, meetings, and special programmatic events.

The Details:

• Position Location: Local to the Greater Washington, DC area. This position will work in-person, with no remote work option, and will require occasional evening and weekend work.
• Salary Range: $45,000 - $55,000
• Comprehensive Benefit Package: 100 percent ER covered Medical, Dental, Vision, 401(k) with ER match, Generous Paid Time Off, Sick Leave, and more. A full benefit overview will be provided in the hiring process.
• Priority Application Deadline: May 31, 2026
• Start Date: 2026

Qualifications and Requirements:

• Bachelor’s Degree, or equivalent experience.

• 1 or more years of facility management, management of residential services, operations, hospitality, or related field.

• Proficient in hospitality-management and maintenance software, MS Office Suite, project management software; is willing and able to learn new programs.

• Previous experience working in a non-profit environment preferred.

• Ability to respond and handle emergency situations and conflict management.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally required to lift up to 30 pounds.