Job Description
As the IT Support Technician, you’ll provide first‑line technical support to internal and external users across multiple business lines and office locations. Working as part of a small but highly effective team, you’ll troubleshoot hardware, software, and networking issues, deliver dependable customer service, and maintain clear documentation within our support systems. Occasional travel (approximately 10%) is required.
What You’ll Do
- Respond promptly to help desk tickets, phone calls, and emails.
- Troubleshoot common IT issues, including:
- Password resets and account access
- Printer setup and connectivity
- Application errors and software usage
- Perform basic hardware diagnostics and repairs (desktops, laptops, peripherals).
- Assist with basic networking tasks such as connectivity checks and cable management.
- Document all support activities within the ticketing system.
- Provide on‑site support at external locations when required.
- Apply and uphold information security best practices.
- Monday-Friday, 8:30 AM–5:00 PM
What We’re Looking For
- Minimum of 2 years of Help Desk or Technical Support experience.
- Strong understanding of IT fundamentals and troubleshooting methods.
- Familiarity with desktop support in a Windows environment.
- Basic knowledge of networking (IP addressing, Wi‑Fi troubleshooting).
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple tasks effectively.
- Valid driver’s license and willingness to travel.
What we offer:
- Competitive benefits to support your career, family, personal wellness, financial wellbeing, and retirement
- Opportunity to collaborate with talented teams across multiple states
- Inclusive and diverse work environment that fosters and encourages career development opportunities
- A highly collaborative IT team that will invest in your growth
- A culture encouraging work life balance
About Us
Meyer is a Workplace Solutions company dedicated to helping organizations transform and make the most of their space. Our integrated services include commercial moving, project management, logistics, records management, and warehousing. Driven by our core values of honesty, creativity, stewardship, integrity, and dependability, we deliver impactful solutions. As a community focused partner, we are committed to protecting your future as our own, prioritizing the success of our clients and the well-being of our team. Join us and be part of a legacy of excellence.
EOE/M/F/D/V