Job Description
Are you looking for a stable job at a company identified as an essential business with full benefits, paid time off, and employee recognition? We welcome you to join our distinguished company as we provide premier security services in the most prestigious neighborhoods in Los Angeles.
Position Summary:
We are looking for a skilled problem solver to join our team as a Service Coordinator. We need an enthusiastic individual who can listen to customer service issues, offer a solution, and schedule technicians to go to client homes and install/resolve alarm and other security system items.
Essential Duties and Responsibilities:
- Answer incoming customer phone calls and take appropriate action for each call
- Answer incoming internal employee calls for job scheduling using our automated scheduling system
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issues requires managerial input
- Input data into the company computer platform to keep each customer record updated
- Coordinate with the service and installation management
Experience and Education:
- High school diploma or GED required
- Service experience including handling calls from clients and scheduling appointments is required
- Burglar Alarm Company experience helpful
Required Skills:
- Strong computer skills
- The capability to work well in high-pressure situations
- Excellent interpersonal communication skills
- High level of professionalism
- Must be available to work some holidays and weekends
- Strong problem-solving abilities
Compensation & Benefits
At ACS Security, our employees and their welfare are very important to us. As such, our collective goal is to create a productive working environment for employees while providing quality service to our customers. In addition to a positive and inclusive work culture, ACS provides a comprehensive compensation and benefits package including:
- Competitive Pay
- Medical, Dental, Vision coverage with significant company contributions
- Company 401k Plan
- Company-paid long and short-term disability and Life Insurance Plan, Life, and Disability
- Company Paid Time Off
- Company Paid Holidays
- Voluntary Accident, Hospital, and Critical Illness Plans
- Employee Assistance Program
- Employee Wellness Program
- Advancement Opportunities and paid training
- Learning and Development Opportunities
- Discounted Employee Pricing on ACS Products and Services
- In-Office Food and Beverage Options
ACS Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.