Strategic Account Manager

SUMMARY

The Manager, Strategic Accounts – 7 Brew Drive Thru Coffee serves as the executive relationship owner and strategic leader for a critical, high-growth partnership. This role drives long-term value by aligning enterprise capabilities to customer strategy and ensuring seamless execution across all operational touchpoints. Acting as both a strategic advisor and operational leader, the Manager translates business objectives into actionable plans, leads cross-functional collaboration, and delivers consistent, high-impact communication between NDA, its members, and 7 Brew, leveraging strong executive presence, commercial acumen, and hands-on leadership in a fast-paced environment.

 

SUCCESS PROFILE

You are a seasoned account leader who thrives at the intersection of strategy, execution, and executive partnership, with a proven track record of owning complex, high-impact accounts. You build trust with senior leaders, anticipate and mitigate risks before escalation, and translate business objectives into long-term growth strategies consistently creating value beyond relationship management. If you are currently operating at a Sr. National Account Manager, Strategic Account Lead, or enterprise-level individual contributor and are seeking deeper ownership, broader influence, and the opportunity to drive measurable impact on a critical partnership, this role is designed for you.

 

KEY RESPONSIBILITIES

Strategic Leadership & Account Ownership

• Serve as the senior-most point of contact and trusted advisor for 7 Brew Drive Thru Coffee, owning the overall health, growth, and strategic direction of the partnership 

• Develop and lead multi-year account strategies aligned to 7 Brew Drive Thru Coffee’s expansion goals, operational model, and brand priorities 

• Identify and unlock growth opportunities including product expansion, SKU optimization, and value-added services 

• Lead strategic planning efforts, including annual business plans, MDA renewals, and long-term partnership alignment 

Executive Relationship Management

• Build and maintain strong, trust-based relationships with executive stakeholders across 7 Brew Drive Thru Coffee and NDA member organizations 

• Anticipate customer needs, proactively address risks, and resolve complex business challenges with win-win outcomes 

• Act as the escalation point for critical issues, ensuring timely resolution and minimal business disruption 

Operational Excellence & Execution

• Oversee day-to-day account management to ensure seamless execution across supply chain, communication, and service delivery 

• Lead cross-functional coordination across NDA members, internal teams, and business units to ensure alignment and accountability 

• Manage account transitions including new region onboarding and offboarding processes with minimal disruption 

Performance Management & Business Insights

• Develop and deliver executive-level business reviews, including performance against KPIs, financial outcomes, and strategic initiatives 

• Establish and monitor success metrics across scope, budget, service levels, and member satisfaction 

• Leverage data and insights to inform decision-making, identify risks, and drive continuous improvement 

Commercial Growth & Value Creation

• Drive revenue growth through consultative upselling and cross-selling aligned to 7 Brew Drive Thru Coffee’s evolving needs 

• Ensure contract compliance while identifying opportunities to enhance value for both NDA members and 7 Brew Drive Thru Coffee 

• Coach and influence members on best practices, contract adherence, and performance optimization 

Communication & Influence

• Own the communication strategy across all stakeholders, ensuring clarity, consistency, and alignment 

• Translate complex operational and strategic concepts into clear, actionable messaging for diverse audiences 

• Represent NDA in industry events, conferences, and customer engagements to strengthen brand presence and relationships 

 

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree or equivalent combination of education and experience

• Minimum of 5 years of experience in strategic account management, national account management, or enterprise customer leadership roles

• National account management experience, especially with a foodservice background, is preferred

• Demonstrated ability to operate at both strategic and tactical levels in a high-growth, multi-stakeholder environment 

• Experience owning high-impact customer relationships with multiple stakeholders and contractual complexity

• Demonstrated ability to use data, trends, and business insights to build complex, forward-looking growth strategies

• Strong commercial acumen with a track record of driving revenue growth and customer retention 

• Exceptional communication, negotiation, and executive presentation skills 

• Experience managing complex partnerships involving multiple stakeholders, contracts, and operational dependencies 

• Proficiency with CRM and customer success platforms, with a data-driven approach to performance management 

• Overnight Travel up to 25%

 

Organizational Structure: 

Role will report to a Vice President of Sales and Customer Development