Job Description
As a Shuttle Driver at our retail complex, you play a key role in creating a convenient, welcoming, and safe experience for every guest. You'll be responsible for operating a passenger shuttle vehicle along a designated route, assisting guests with boarding and exiting, and ensuring timely pickups and drop-offs at designated stops throughout the property. Your friendliness and attentiveness set the tone for the guest experience.
KEY RESPONSIBILITIES
Guest Transportation & Safety
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Safely operate a shuttle vehicle along assigned routes within the complex
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Greet all passengers warmly and provide assistance as needed during boarding and exiting
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Ensure all guests are transported safely, comfortably, and efficiently
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Adhere to scheduled pickup/drop-off times and remain alert to traffic and pedestrian activity
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Provide information to guests about stops, directions, or property amenities when asked
Vehicle Operation & Care
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Perform routine inspections of the vehicle at the beginning and end of each shift
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Keep shuttle clean, fueled, and free of trash or hazards
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Report any mechanical issues or safety concerns promptly to management
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Ensure the shuttle is parked in a secure and appropriate area when not in use
Customer Service & Support
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Provide a friendly and helpful presence to all visitors
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Notify security or management of any emergencies or unusual guest behavior
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Maintain a calm and courteous demeanor at all times, even during busy hours
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Be proactive in identifying guest needs and delivering a helpful solution
PHYSICAL REQUIREMENTS
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Ability to sit for extended periods while driving
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Must be able to assist passengers with mobility needs (if applicable)
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Occasional walking and standing required when assisting or inspecting the vehicle
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Must be able to lift up to 25 lbs occasionally (for loading small items or signs)
SCHEDULE & ENVIRONMENT
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Shift: FULLTIME Monday- 8a-8p Thurs-Sat 8:30a-6p
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Entire shift takes place outdoors and on property grounds
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Uniform and safety vest provided
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Shuttle route includes scheduled stops and may require quick turnarounds
WHY WORK WITH US?
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Consistent, flexible scheduling
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A fun, fast-paced outdoor environment
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Be part of the guest experience from the very first hello
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Opportunities for advancement into valet or leadership roles
What we're looking for:
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Must be at least 25 years of age
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Valid Texas driver’s license and clean driving record required
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Previous experience operating a shuttle, golf cart, or large passenger vehicle is preferred
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Strong customer service skills and communication abilities
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Ability to operate a vehicle safely in high-traffic pedestrian environments
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Comfortable working independently outdoors in varied weather conditions
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Must pass a background check and drug screening