Legacy Telephone Technician

SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.

SierTeK Ltd. is seeking a Legacy Telephone Technician to support an opportunity at Joint Base Anacostia-Bolling (JBAB), Washington, DC.

The Legacy Telephone Technician provides Tier 2 and Tier 3 maintenance and operational support for legacy telephony systems and copper infrastructure. This position supports Government voice engineering efforts by maintaining, troubleshooting, documenting, and improving ISDN, POTS, and related copper-based telecommunications systems while ensuring compliance with USAF standards and local business practices.

Essential Job Functions

• Provide Tier 2 and Tier 3 maintenance and operational support for telephony systems.

• Survey, install, maintain, troubleshoot, and audit physical connections utilized for telephony systems; ensure all tickets are completed in accordance with defined customer priority levels and within three (3) business days of assignment.

• Install, maintain, and troubleshoot telephony devices.

• Maintain or create documentation of existing copper circuits including Integrated Services Digital Network (ISDN), Plain Old Telephone Service (POTS), alarm, fax, elevator, and other systems.

• Work in-house with the Government Voice Engineer to maintain the copper infrastructure.

• Maintain ISDN/POTS telephony architecture and supporting diagrams.

• Perform tasks assigned by the Government engineer.

• Trace, label, and maintain existing copper lines; coordinate with commercial service providers as needed.

• Terminate cable on the main distribution frame (MDF) as required.

• Create and update maintenance cutsheets to include phone numbers, copper cable, copper pair information, and physical location on base.

• Report and log deteriorating conditions of copper cabling to the JBAB CFP and/or GSO as discovered.

• Inform the Government when infrastructure saturation reaches 70%.

• Develop plans to improve base infrastructure and prevent shortfalls.

• Perform Security Technical Implementation Guides (STIGs), Maintenance Task Orders (MTOs), and other audits to ensure Squadron compliance with USAF standards and 794th Business Practices.

• Perform Preventive Maintenance Inspections (PMIs) on Cable Distribution Networks (CDNs), including reporting observed issues using local work cards in accordance with TO 00-5-1, Air Force Technical Order System; provide results/findings via email no later than the 5th day of each month.

• Ensure all telephony interfaces with emergency service location information systems, such as Configuration Accounting Information Retrieval System (CAIRS), are up to date with correct device location details.

• Assist in identifying legacy devices and services; provide solutions and migration strategies to transition analog and legacy digital services to IP-based solutions in accordance with (IAW) SAF/CN directives.

• Submit a Weekly Activity Report (WAR) and a monthly report of work completed to the Government Support Office (GSO).

Minimum Position Requirements

• Minimum of five (5) years of experience with Nortel MSL 100 (Tier 2 and Tier 3 support for analog and digital single/multi-line phones), ISDN, POTS, and VoIP systems.

• Demonstrated experience maintaining and troubleshooting copper-based telephony infrastructure.

• Active CompTIA Security+ CE certification required.

• Secret Clearance is required

• Strong documentation and technical diagramming skills.

SierTeK is an equal opportunity employer and values diversity. Employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

If you need assistance or accommodation due to a disability, you may contact us at 1+833.743.7835.