ICONA Windrift- Concierge

Job Title 

Concierge 

Classification 

Seasonal/ Non Exempt 

Reports to 

Director of Training and Development 

Job Description 

The Concierge provides a warm and polished first point of contact for club members and guests, ensuring exceptional hospitality and attention to detail. This role supports reservations for coordination of club services, and guest requests while maintaining smooth communication across all departments. The Concierge works closely with the Yacht Captain, servers, and club operations to synchronize schedules and deliver seamless experiences.

Essential Functions 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Greet and welcome members and guests with a friendly, professional demeanor. 

1. Provide information and warm assistance regarding club amenities, schedules, and local recommendations. 

1. Manage reservations and bookings for resort amenities, restaurants, and group excursions.

1. Collect payments when required and maintain accurate records. 

1. Coordinate and synchronize schedules with the Yacht Captain, servers, and club operations to ensure smooth execution of cruises and events. 

1. Coordinate shuttle requests and other guest transportation needs. 

1. Respond to messages and requests in a timely and efficient manner.

1. Maintain reservation logs, guest preferences and basic records; update the team members on outstanding requests. 

1. Work diplomatically with all team members and departments to resolve guest issues and meet member expectations. 

1. Performs other duties as assigned.

1. Weekly attendance to Aloha Culture meeting. 

Competencies 

• Communication Proficiency 

• Guest Focus & Warm Hospitality 

• Professionalism & Composure 

• Strong attention to Detail 

• Teamwork & Collaboration 

• Problem-Solving 

• Time Management 

• Adaptability & Flexibility 

Supervisory Responsibility 

This role has no supervisory responsibilities. 

Work Environment 

This position operates in a hotel/resort setting. The role routinely uses standard office and reservation equipment such as computers, phones, and tablets. The job involves working both indoors and outdoors in all types of weather conditions, depending on club operations, member arrivals, and coordination with yacht activities. 

 Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require the lifting of products weighing up to 50 pounds.

PHYSICAL ENVIRONMENTAL DEMANDS: 

• Stand – Over 50% of the time 

• Walk – Over 50% of the time 

• Sit – Under 50% of the time 

• Use hands/fingers, handle or feel – Over 50% of the time 

• Reach with arms and hands – Over 50% of the time 

• Talk or hear – Over 75% of the time 

• Lift minimum of 5 lbs – 25 lbs – Up to 20% of the time 

Adherence to all policies and procedures delineated in the ICONA Handbook is required.

Position Type/Expected Hours of Work 

This is a full-time seasonal position. This role requires forty plus hours per week to include nights, weekends, and holidays. High-season schedules may require additional hours as needed to support guest needs and club operations. 

Travel 

No travel is expected for this position.

 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and Experience 

• High school diploma or equivalent. 

• Prior experience in hospitality, front desk, concierge, or guest service roles. 

• Comfortable using computers, reservation systems, and basic office equipment. 

Preferred Education and Experience

• Associates or bachelor's degree in Hospitality, Tourism, Business, or related field. 

• Previous experience in a luxury hotel, resort, private club, or high-end residential concierge environment. 

• Familiarity with local attractions, dining, and services (or willingness to learn). 

• Prior experience working in a fast-paced, guest-facing role handling multiple requests simultaneously. 

Additional Eligibility Qualifications

• Professional, approachable, and guest-focused demeanor. 

• Maintain confidentiality and discretion with member and guest information. 

• Strong communication skills and the ability to work cooperatively with multiple departments. 

• Ability to work a flexible schedule and adapt to changing priorities.