Job Description
Job Title
Valet Manager
Classification
Non-Exempt
Reports to
General Manager
Job Description
Summary/Objective
The Valet Manager is responsible for overseeing the valet attendants, as well as, welcoming guests, assisting guests with their luggage and parking/retrieving guests’ vehicles.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to implement and withhold procedures to ensure an effective and efficient valet service.
- Oversee the Valet Attendants.
- Greets guests upon arrival with enthusiasm and efficiency.
- Assist guests with opening/closing vehicle doors.
- Provide guests with assistance of unloading their luggage from their vehicles and bringing luggage to their rooms.
- Tag guest vehicle keys with date and time, registration number, make/model, room number and contact number of the guest.
- Park guests’ vehicles in predetermined areas within the parking lot, following all traffic laws.
- Operate vehicles safely and responsibility.
- Perform limited concierge services when guest has questions about area attractions.
- Stay informed with multiple events taking place on property.
- Posts and updates schedules in scheduling software for Valet Attendants.
- Monitor and maintain safety, security, and cleanliness of parking lot, portico and valet stand.
- All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.
- Performs other duties as directed.
- Weekly attendance to Aloha Culture Meeting.
Competencies
- Communication Proficiency.
- Guest Focus.
- Teamwork.
- Organizational Skills.
- Time Management.
Supervisory Responsibility
This position manages the work performance and daily operation of the valet department.
Work Environment
This position operates outdoors in a hotel setting. This role requires good physical resilience and ability to work at a high pace while standing throughout the day.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk, see and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. This position is required employee to work outside in all inclement conditions. The position may require lifting of products weighing up to 50 pounds.
PHYSICAL ENVIRONMENTAL DEMANDS:
- Stand- Over 2/3rd of the time
- Walk- Over 2/3rd of the time
- Sit- Under 1/3rd of the time
- Use hands to fingers, handle or feel- Over 2/3rd of the time
- Reach with arms and hands- Over 2/3rd of the time
- Climb or balance- Up to 2/3rd of the time
- Stoop, kneel, crouch or crawl- Up to 2/3rd of the time
- Talk or hear- Over 2/3rd of the time
- Lift minimum of 5lbs.- 50 lbs.- Over 2/3rd of the time
- Adherence to all policy and procedures delineated in the ICONA Handbook
Position Type/Expected Hours of Work
This is a full-time position. This role requires forty, plus hours to include, weekends and holidays.
Travel
No travel is expected for this position.
Required Education and Experience
- High school diploma, or equivalent.
- Valid drivers license and clean driving record.
- Prior Valet or hospitality experience.
- Additional Eligibility Qualifications
- Ability to operate manual and automatic vehicles.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.