Job Description:

Job Title
Global Off-Invoice Transformation Leader

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career

The Impact You’ll Make in this Role

The position combines the art of process improvement, with compliance and business growth. Primary ownership of global standard operating procedures and compliance to standards is critical. Transforming and lifting data and insights to business teams elevates the role which can influence business strategy through high quality data collection.

Drive process definition and standardization for customer incentive plans, point of sale data collection and quality, and chargeback business models
Identify and activate automation and improvements increasing agility and quality while enabling growth for business teams
Manage global timelines and be a technical subject matter expert for off invoice workstreams
Guide and provide insights and reporting that enable business teams to define point of sale strategy
Collaborate with BPO organization on key performance indicators, process improvements, and efficiencies.

As a(n) Global Off Invoice Transformation Framework and Process Leader, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

Leads the global strategy for Point of Sale (POS), Customer Incentive Plans (CIPs), and Chargeback customer enabling frameworks, process standardization, and continuous improvement
Establishes and drives global operational process alignment across business groups to improve consistency, scalability, and effectiveness
Identifies, prioritizes, and leads a portfolio of improvement opportunities and projects to improve customer experience, cycle time, compliance, and productivity
Manages global governance for POS/CIP/Chargeback processes, including transaction improvements, exception handling, onboarding standards, and escalation paths
Leads and supports global deployments of new technical solutions, tools, system enhancements, and automation capabilities to improve accuracy, efficiency, visibility, and customer experience
Ensures stakeholders are served with transparency and visibility of tools, information, and insights that enable strategic business decisions and revenue attainment

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

Bachelor’s degree or higher (completed and verified prior to start)
Seven (7) years of marketing, sales, point of sale, chargeback, customer operations, sales operations, finance, process excellence, or related operations roles in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

Master's degree in business administration, innovation, technology, data analytics, or marketing from an accredited institution
Ten (10) years of marketing, sales, point of sale, chargeback, customer operations, sales operations, finance, process excellence, or related operations roles in a private, public, government or military environment
Experience leading transformation initiatives across divisions, business groups, and functions
Knowledge of 3M systems and processes related to POS/CIP/Chargeback operations
Experience leading deployment of new tools, ERP enhancements, workflow solutions, reporting solutions, or automation capabilities

Work location:

Work location: This role follows an on-site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN.

Travel: May include up to 10% domestic/international

Relocation: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Applicable to US Applicants Only:The expected compensation range for this position is $188,251 - $230,084, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

Good Faith Posting Date Range 07/10/2026 To 08/09/2026 Or until filled

All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Global Off Invoice Transformation Framework and Process Leader

Job Description

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