Job Description
Responsibilities
- Providing high quality 1st level desktop support services to end users via telephone and/or remote access support
- Troubleshooting and resolving end user computer software and hardware issues to include computers, laptops, and printing devices
- Providing 1st level support, and 3rd party proprietary applications
- Troubleshooting and resolving basic network connectivity issues ensuring desktops computers interconnect seamlessly with diverse systems including file servers, email servers, application servers, and administrative systems
- Following appropriate steps for issue resolution, including keeping users informed of their ticket status, and escalating issues in conjunction with Help Desk processes and procedures as necessary
- Developing advanced knowledge of applications
- Answering end user questions by applying knowledge of computer software, hardware, networks, and established procedures
- Participation in team meetings and projects as a technical resource
- Assist with various projects as needed
- Working with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Testing software and hardware to evaluate ease of use and whether product will aid end user in performing work
- Writing and/revising user training manuals and procedures
- Meet and maintain the managements provided service level agreements
- Other duties as requested by ECS Leadership
Qualifications
High school diploma or equivalent
0-2 years of related experience
About Us
ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and facilities consulting services. We are employee-owned with more than 3,000 employees in 100+ offices and testing facilities coast to coast. ECS is currently ranked #60 in Engineering News-Record’s Top 500 Design Firms (April 2026), #148 in Engineering News-Record’s Top 200 Environmental Firms (October 2025) and #50 in Zweig Group’s Hot Firm List (May 2025). For additional information about ECS, visit: www.ecslimited.com.
ECS is an Equal Opportunity Employer. To learn more, click here.
ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and facilities consulting services. We are employee-owned with more than 3,000 employees in 100+ offices and testing facilities coast to coast. ECS is currently ranked #60 in Engineering News-Record’s Top 500 Design Firms (April 2026), #148 in Engineering News-Record’s Top 200 Environmental Firms (October 2025) and #50 in Zweig Group’s Hot Firm List (May 2025). For additional information about ECS, visit: www.ecslimited.com.
ECS is an Equal Opportunity Employer. To learn more, click here.
High school diploma or equivalent
0-2 years of related experience