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Loss Mitigation Agent - Subs/Replacements
Remote$20 - $24Posted 3 weeks ago
Full-timeremote
Job Description
Responsibilities:
- Effectively source replacements/subs for broken orders in order to prevent cancellations & penalties from the marketplace.
- Communicate with the respective marketplaces & sellers throughout the process via Intercom
- Accurately document all steps of the processes in Monday.com
- Accurately document sales in SkyBox in order to track profitability that the Replacements/Subs team was responsible for acquiring & selling
- Communicate with the marketplaces to provide proof in defense of the seller if applicable.
- Communicate with the customer/seller proactively in case any additional information is needed and the customer/seller is aware of the situation (if necessary)
- Collaborate with team members and/or other departments to determine the best solution for issue at hand
- Sourcing suitable substitute tickets within subs/replacements team’s parameters
- Perform the necessary steps of fulfillment of the order in a timely manner
Requirements:
- Excellent problem-solving skills
- Able to perform detailed investigations of claims & determine outcomes using multitude of facts
- Excellent communication skills - must maintain professional and respectful demeanor throughout all interactions with marketplaces as well as customers
- Ability to multi-task and be flexible to accommodate the needs of the team
- Excellent team player
- Strong work ethic
- Thrives in a fast paced environment
- High level of organizational skills and attention to detail
- Good follow through and troubleshooting skills
- Able to work collaboratively with a team and independently with little to no supervision
- Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems (Monday.com) and customer support ticketing systems (Intercom)
$20 - $24 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.