The main responsibility of this position is to fill sample requests for foodservice sales and marketing as it relates to foodservice sales including packing and shipping boxes.
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Essential Functions and Responsibilities
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- Assures products being sent are of the highest quality to exceed customer expectation.
- Examines product being delivered to the sample area for defects, taste, color, and quality.
- Orders candy & nuts to fill requests in a timely manner through customer service using proper procedures.
- Follows proper procedures for storing, shelving and ordering inventory.
- Records and files samples of orders filled on a daily basis.
- Pulls, packs and ships retail sample orders via Fed Ex.
- Prepares shipping labels for packages ensuring accurate and current information.
- Monitors shipments to ensure prompt and proper delivery; responds to requests regarding shipment status. Advises person ordering if sample order will be late or incomplete in a timely manner.
- Pulls, packs, and ships replacement product for customer complaints.
- Creates mock-up bags and sample kits.
- Resolves shipment issues that occur by resending product or contacting the FedEx office.
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Education and Qualifications
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- Some basic computer knowledge (Outlook, Excel).
- Detail oriented.
- Good Customer Service skills.
- Demonstrated ability in basic mathematics
- Able to follow instructions/schedules/timelines and handle multiple priorities.
- Ability to organize and prioritize work.
- Proven ability to work independently with limited supervision.
- 2 years of experience in similar position.
- High School Diploma or equivalent.
- Must be able to lift 35#
