Executive Assistant- Full-Time- Toronto

Position Description & Qualifications

Job Description

The Executive Assistant provides administrative and logistical support to the Director, Employment Services, and the Project Management Office. This role focuses primarily on coordination, scheduling, document management, and day‑to‑day operational support to ensure smooth and efficient business operations.

 

Key Responsibilities

Responsibilities include but are not limited to:

Administrative Support

• Manage 220 Bay street office, support visitors and event coordination/ scheduling
• Providing day‑to‑day administrative support to the Employment Services team while maintaining confidentiality, professionalism, and discretion
• Preparing and formatting routine correspondence, documents, reports, presentations, agendas, and meeting materials
• Maintaining organized electronic and physical filing systems in accordance with office standards and records management requirements
• Performing accurate data entry and updates in internal, government, or CRM database systems
• Reviewing documents for formatting, completeness, and consistency

Logistics & Coordination

• Managing calendars, booking meetings, and coordinating logistics for virtual and in‑person meetings
• Scheduling meetings, preparing agendas, sending invitations, and ensuring required materials are distributed in advance
• Arranging meeting rooms, technology, supplies, and catering when required
• Supporting the coordination of internal and external meetings, events, and training sessions
• Tracking meeting action items and following up with team members to support timely completion

 

Communications & Front‑Line Support

• Receiving, screening, and directing incoming calls, emails, mail, and visitors
• Responding to routine inquiries and redirecting non‑routine matters to appropriate team members
• Acting as a point of contact for internal staff and external partners on administrative and logistical matters

Operational Support

• Assisting with travel arrangements, expense tracking, and administrative documentation as required
• Supporting recurring administrative processes and deadlines
• Working collaboratively with multiple internal teams and stakeholders to support operational needs
• Performing other administrative and coordination tasks as assigned

 

Qualifications and Experience

To be successful in this role, you will have:

• Strong organizational skills and attention to detail
• Ability to manage multiple tasks, priorities, and deadlines in a fast‑paced environment
• Professional written and verbal communication skills
• Basic to intermediate proficiency in Outlook, Word, Excel, PowerPoint, Teams, and related business systems
• Experience in an administrative, office support, or coordination role (1–3 years)

Education

• Diploma or certificate from a recognized college in Business Administration, Office Administration, or a related field is preferred
• A combination of relevant education and experience will be considered

 

Additional Requirements and Assets

• Ability to pass a Criminal Record Check (CPIC)
• Valid driver’s license and access to a vehicle
• Experience working in a multi‑stakeholder, public sector, or government‑related environment is an asset
• Bilingual English/French is considered an asset

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].