C-Store Supervisor (55690)

The Travel Plaza C-Store Shift Supervisor is responsible for the management, accounting, and financial approvals associated with operating the assigned shift and supervising team members. He/she ensures the smooth operations of the business during his/her assigned shift. The C-Store Supervisor must be knowledgeable about the Warm Springs Casino Enterprises (WSCE) and the Warm Springs reservation.

Essential Duties and Responsibilities:

• Oversees the daily operation of business for the Travel Plaza during his/her assigned shift. Ensures a high level of guest satisfaction and assists in the development and implementation of positive and effective customer relations. Ensures that customer concerns and problems are handled in a timely and effective manner.
• Provides excellent customer service to all guests. Promotes positive guest service ideals and processes that will ensure customer satisfaction through prompt, efficient and quality service by all staff members.
• Responsible for overseeing and maintaining all operations on his/her assigned shift, including ensuring appropriate staffing for all business needs.
• Responsible for the supervision of staff on his/her assigned shift, including providing input for performance evaluations, counseling, training, and disciplinary actions.
• Directs and leads team members to ensure the organization’s goals are being met. Handles team member relations issues.
• Administers cash handling procedures, daily shift reconciliations, and deposits etc.
• Responsible for the proper completion of all assigned duties during his/her assigned shift.
• Accountable for the safeguarding and accuracy of the currency, credit/debit receipts, and all forms, documents and records used in the operation of the registers during his/her assigned shift.
• Accountable for the safeguarding and accuracy of store inventory of products and deli stock.
• Ensures the safekeeping of the periodic balance sheets showing the numbers of transactions processed and their respective amounts.
• Maintains accurate records of transaction totals.
• Completes and maintains non-monetary records and reports.
• Monitors and routinely inspects all daily assignments against the established performance standards.
• Communicates with Leads, other Supervisors and Management about operational concerns, staffing needs, maintenance needs, and/or reports and participates in meeting established business goals and objectives.
• Promotes effective communications through daily communication with all team member in staff meetings, informational logs, e-mail, written materials, etc.
• Complies with all company, Tribal, State and Federal laws, regulations, rules, and requirements, the team member handbook, departmental policies and procedures, safety codes, etc. Administers policies appropriately and consistently.
• Routinely monitors his/her assigned shift, establishes priorities and addresses problems and concerns.
• Participates in staff training and development by assessing staff’s daily functions and performance, training needs, and communicating those needs with the Manager.
• Ensures that the equipment, tools, and materials are operated and handled in a safe manner.
• Promotes a clean, safe, and healthy work environment tor team member and guests. He/she promptly addresses hazards and reports all concerns to the Manager.
• Promotes internal guest service standards by treating team members with the same courtesy and respectful behavior that patrons receive.
• Other related duties as assigned or directed.

 

Education, Qualifications and Experience:

• High School Diploma or equivalent.
• Two (2) years of supervisory experience and retail or convenience store experience.
• General knowledge of computers with a thorough understanding of Microsoft Word, Microsoft Excel, and Outlook.
• Employment history that demonstrates dependability and longevity.
• Requires strong problem solving, decision making and cash handling skills.
• Flexible schedule to be able to work rotating shifts, holidays, evenings, weekends, and fill in for other personnel as needed.

 

 Competencies:

• Excellent communications skills are essential. This includes verbal, written and listening skills. Must be able to communicate effectively with all levels of personnel, management and guests while providing excellent service to internal and external customers. Must maintain strict confidentiality.
• Ability to work with mathematical concepts such as probability, fractions, percentages, and ratios in order to reach practical solutions.
• Must establish and maintain excellent working relationships with public officials, department heads, members of the public, regulators, the WSGE Board of Directors, outside auditors and/or vendors.
• Must be able to analyze and solve complex problems that may have non-standard solutions.
• Skill in solving practical problems and deal effectively with situations where only limited standardization exists.

 

Physical Demands:

• Some lifting and carrying is required. Lifting items weighing as much as 60 pounds may be required, but this should occur rarely, i.e., less than 15% of the time.
• This position requires reaching, manipulating and keyboard operation (typing).
• This position requires sitting, stooping, standing, bending, and walking.
• This position requires intense and exacting mental and visual attention.

 

Working Conditions:

• This job is typically performed under very comfortable working conditions; disagreeable elements are generally absent during normal job performance. However, at times, it may require working in areas where the noise level is high while performing intense, complex, and very involved tasks.
• Must observe and comply with all safety regulations and procedures, including the use of any and all safety equipment provided. Must practice safety at all times.

 

Special Requirements:

• Must maintain a valid Oregon driver’s license.
• Must be 21 years of age or older.
• Must submit to and pass a drug/alcohol screening test.
• Food Handlers certification required.

OLCC permit.