Laboratory Assistant

Job Description

Stillwater Medical Group

Position Name: SMG Lab Assistant

Department: SMG Clinics Laboratories Job Code:

Reports To: Lab Supervisor Status: Non-exempt

Date Written or Revised: July 2019 Approved By:

Position Scope:

Responsibilities include: Perform Laboratory procedures according to established clinic guidelines and other relevant regulations. All programs and activities are designed to support the short and long term mission, goals and objectives of the Stillwater Medical Group. This position is expected to support the mission, goals and objectives of the Stillwater Medical Group.

Qualifications

Education:

Licenses, certification, or registration which indicate attainment of a recognized level of competence and which meet Federal, State, or local requirements and are required for employment.

• High school diploma or G.E.D.

• Phlebotomy Certification preferred.

• Current CPR certification preferred.

• Medical Assistant program preferred.

• OSHA Training

Skills required:

• Advanced organizational skills

• Excellent verbal and written communication skills in English

• Proven ability to manage multiple priorities daily.

• Knowledge of health care field

• Skill in performing assigned tasks appropriately; tact and diplomacy in interpersonal interactions

• Ability to learn and retain information regarding patient care procedures; to project a pleasant and professional image; plan, prioritize and complete delegated tasks; demonstrate compassion and caring in dealing with others; apply written instructions and standardized work practices; communicate clearly; and establish and maintain effective relationships with staff, patients and families.

Experience required:

• A minimum of one year customer service experience preferably in health care setting

• Proven ability to manage multiple priorities daily

Computer proficiency:

• Basic computer skills

• Keyboarding skills

Essential Functions:

A. Effectiveness Factors

B. Customer Service and Teamwork

C. Job Specific Functions

DE. Physical Factors

Duties & Responsibilities:

A. Function: Effectiveness Factors

1. Maintains confidentiality by handling confidential material in a responsible and discrete manner.

2. Exhibits professional conduct in interactions with patients, other staff and outside vendors.

3. Problem solves effectively by using sound judgment and taking appropriate action.

4. Communicates effectively by:

1. sharing information that others need

2. being direct, honest and constructive

3. listening and asking if not understanding

1. Takes responsibility to maintain and enhance job related competence by

1. Identifying problems in work area and seeking solutions utilizing appropriate resources at all times

2. Assumes responsibility for self-development and growth by attending appropriate educational opportunities and department meetings

1. Maintains knowledge of SMG operations, policies and procedures through participation in training, department meetings, and in-services.

2. Manages time effectively by:

1. Arriving for work on time

2. Adhering to break times

3. Completing work within scheduled time

4. Assisting others when time is available

5. Making calm sensible decisions under various work situations

1. Follows all safety precautions, procedures and guidelines as defined by SMG policy.

1. Function: Customer Service and Teamwork

1. Provides patient/customer satisfaction by demonstrating concern for meeting internal and external customers’ needs.

1. Evaluates work and determines if further steps are needed to meet patient needs.

2. Demonstrates an attitude of concern, compassion and respect when dealing with patients.

3. Responds to patient complaints in a professional manner and works toward successful resolution, documents complaint according to SMG policy.

4. Represents SMG in a positive way with all customers both on the phone and in person and serves as a role model for other employees.

2. Functions as part of the team by:

1. Assisting in the orientation and training of new employees

2. Maintaining a helpful and positive attitude and a willingness to take on new and different responsibilities not specifically outlines in the job description.

3. Using a multidisciplinary approach

4. Working together as an organization, not only as individuals or departments

C. Function Job Specific Duties:

Laboratory:

• Obtains blood and non blood specimens for laboratory testing

• Ensures specimen requirements and integrity are met

• Verifies proper patient identification and correct specimen labeling

• Competently and accurately completes specimen testing for Moderately Complex Laboratory

• Perform quality assurance testing as required by State and Federal agencies

• Performs EKGs and Spirometry functions

• Documentation according to State, Federal and Clinic guidelines

• Recognizes and resolves problems caused by collection or instrumentation problems

• Participates in proficiency testing

• Follows infection control policies

General:

• Responsible for developing and maintaining an environment which supports favorable patient/public/employee relations

• Adheres to the Stillwater Medical Group guidelines as explained in the handbook

• Is flexible in meeting unusual Clinic and Department needs

• Completes 100% of mandatory education

• May be assigned to assist in training new hires or transfers

• Completes billing information

• Presents a clean and organized work area

• Performs other duties as assigned

D. Function: Physical Demands

These are the physical abilities required to perform the essential functions of this position.

If physical activity is required, circle how often it is done:

Occasionally: 25% or less of a workers time

Frequently: More than 25% and up to 75% of a worker’s time

Continuously: 75% or more of a workers time

Occupational Exposure to Hazardous Materials:

This position performs tasks that could involve potential exposure to:

blood body fluids tissues infectious diseases hazardous chemicals

Machines, Equipment and Work Aids:

Equipment and work aids:

• Bennett Generator (anatomical programming), table, Upright Bucky & Eureka tube

• Bennett generator x2 (anatomical programming), elevating table,

• Electronic Medical Record (Excellian/EPIC)

• LIS Computer system & printer

• Pigg-O-Stat.

• 10:1 & 12:1 Grids.

• Calipers.

• Kodak film processor

• ID Flasher.

• Film Copy Machine

• Computer and printers

• Telephone

• Copy machine

• Fax machine

• Coulter Hematology Analyzer

• Microscope

JOB DESCRIPTION ACKNOWLEDGEMENT/RECEIPT

I hereby acknowledge receipt of the SMG Lab Assistant job description. I agree, as specified in the description, to comply with the duties, specifications and expectations. I also acknowledge that these duties, specifications and expectations may be changed, interpreted, withdrawn, or added to by the management of the Stillwater Medical Group at any time at management’s sole option and without prior notice to me.

I understand that my employment with the Stillwater Medical Group is not for any fixed period of time. I may resign at any time for any reason, and the Stillwater Medical Group may terminate my employment at any time for any reason.

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.