Job Description
Operational Trainer / Assessor
Crewe (with national travel to depot locations)
Full-time, 37.5 hours per week (flexibility required)
Permanent
About Us
At Arriva TrainCare, we provide high-quality overhaul, maintenance and servicing of passenger rolling stock, locomotives, freight wagons and track plant.
Operating across six strategic locations—Crewe, Bristol, Eastleigh, Cambridge, Tyne Yard and Scarborough—we play a vital role in keeping the UK rail network moving safely and efficiently.
As part of Arriva, you’ll join a professional team driven by our core behaviours:
We care passionately
We do the right thing
We make the difference
About the Role
We’re looking for an experienced Operational Trainer / Assessor to deliver and assess safety-critical training across our national depot network.
You’ll be instrumental in building operational capability—designing engaging training programmes, assessing competence, and ensuring our people meet the highest standards of safety, compliance and performance.
This is a hands-on, high-impact role where you’ll collaborate closely with operational teams while acting as a subject matter expert and role model.
Key Responsibilities
Training Delivery & Development
Deliver safety-critical and technical training, including:
Track Safety
Driving and shunting
Technical and equipment training
Design and develop engaging learning materials and programmes
Adapt training to meet operational and contract-specific requirements
Take ownership of the quality and consistency of assigned training courses
Assessment & Competency
Plan and conduct workplace-based assessments for vocational qualifications.
Provide clear, timely and evidence-based feedback to learners and managers.
Support individuals who are “not yet competent” with structured development plans.
Maintain accurate records in line with company, customer and regulatory requirements.
Support the management of competency frameworks and matrices.
Planning & Stakeholder Engagement
Plan and coordinate training delivery, including logistics, resources and scheduling
Work closely with stakeholders to ensure effective outcomes
Support mobilisation activities through delivery of training packages
Continuous Improvement & Leadership
Monitor and improve training effectiveness
Mentor and support other trainers and assessors
Maintain your own professional and technical competence
Champion a strong safety culture at all times
About You
Essential Experience & Knowledge
3–5+ years’ experience within the rail industry
Strong understanding of train depot operations and rolling stock
Experience delivering training and carrying out workplace assessments
Confident, engaging facilitator able to work with diverse groups
Strong communication, organisation and reporting skills
Qualifications
Level 3 Engineering qualification (C&G / BTEC or equivalent)
Assessor qualification (e.g. TAQA, A1, CAVA)
Teaching/Training qualification (e.g. PTLLS, CTLLS, PGCE, CertEd)
Full UK driving licence
Desirable:
Internal Quality Assurance (IQA) qualification
Mentoring/coaching qualification
What We Offer
26 days annual leave (inclusive of UK bank holidays)
Pension scheme
Life assurance and healthcare cover
Arriva UK Trains Travel Pass
Cycle to Work scheme
Arriva Village retailer discount scheme
Safety & Compliance
This is a safety-critical role, requiring:
Compliance with safety standards and procedures
Personal Track Safety (PTS)
Participation in random drug and alcohol testing
Why Join Arriva TrainCare?
This is a fantastic opportunity to shape the skills, safety and performance of our workforce—playing a direct role in keeping the UK’s rail services running safely and efficiently.