Customer Experience Consultant
Job Description
Join our team as a Customer Experience Consultant and be at the forefront of delivering exceptional service to our customers. Your role involves executing all operational tasks efficiently to ensure our customers' success. You'll proactively identify and resolve issues, working closely with various teams to provide seamless support. As the first point of contact for customers, you'll play a pivotal role in enhancing their experience with us.
Job Responsibilities:
Deliver a superior Customer experience to our customers
Execute all operations tasks on time and on plan to support our Customers success
Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.
Closely collaborate with other teams within and across CSO/DOC
Act as the first point of contact for customers
Actively build strong relationships with customers
Manage the shipment/ file from booking to invoicing in accordance with agreed processes and IOP/SOP
Prepare all required documentation timely and accurately
Proactive communication with customer/suppliers in case of exceptions
Resolve operational issues / escalations quickly and effectively
Be the primary point of contact for customers and act as an advocate for the customer internally
Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
Identify and execute upselling opportunities
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
Execute all operational finance process in accordance with customer and company guidelines
Update all systems and milestone timely and accurately
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].