Client Success Manager – Benefits & HR Solutions
Job Description
Position Summary
The Client Success Manager at BeneSkill is a consultative and operational role responsible for managing employer relationships, delivering strategic benefits guidance, and executing day-to-day administration. This role blends advisory expertise with hands-on execution to support client growth, retention, and overall satisfaction.
Key Responsibilities:
• Serve as the primary point of contact for employer clients, building strong and trusted relationships
• Lead renewal strategy, including carrier negotiations and plan analysis
• Coordinate onboarding and open enrollment processes using platforms such as BerniePortal and Employee Navigator
• Support compliance efforts including ACA, ERISA, and Section 125 documentation
• Assist with claims resolution, billing discrepancies, and eligibility management
• Identify cross-selling opportunities including voluntary benefits, payroll, and HR services
Qualifications
• 3–7+ years of experience in employee benefits, brokerage, or PEO environment
• Active Health & Life insurance license required
• Strong communication and client-facing skills
• Proficiency with HRIS and benefits administration platforms
• Ability to balance strategic thinking with execution