Quality Assurance Technician - Orlando (Central)

Department: Field Operations

Employment Type: Full Time

Location: Orlando

Reporting To: Senior Manager Tech Training Quality Assurance

Description

Key Responsibilities

• Field Inspections: Conduct on-site inspections and audits at various locations to assess the quality of products, services or processes.
• Data collection: Accurately record data, observations and test results during field inspections and report findings to QA and Operations leadership as needed.
• Issue Identification: Identify and document quality issues, defects or non-conformities and collaborate with relevant teams to investigate root causes.
• Compliance: Ensure that products, services and processes adhere to industry standards, regulatory requirements and company policies.
• Quality Improvement: Assist in the development and implementation of corrective and preventive actions to address quality issues.
• Remote Inspections: When needed, remote quality checks must be performed to evaluate and assess the quality of products and services.
• Reporting: Prepare regular reports on quality performance metrics, trends and areas for improvement.
• Documentation: Maintain detailed records and documentation related to all inspections (field and remote).
• Customer Interaction: Interact with customers and clients to gather feedback, address concerns and ensure their satisfaction with products or service quality.
• Collaboration: Collaborate with cross-functional teams, including engineering, technical operations, account management and construction to resolve quality related issues and drive continuous improvement.
• Meetings: Attend all department meetings as scheduled.
• Training: Attend quarterly, mandatory training. 
• Ensure that products adhere to quality standards.
• Performing detailed and recorded inspections of products and services to ensure compliance with industry and company standards.
• Provide guidance to field personnel and other stakeholders to promote a culture of quality and compliance.

Skills, Knowledge & Expertise

• Computer Skills - Contact Management Systems, Spreadsheet Software, and Word Processing (Microsoft Office) Software, Data Entry, and Order Processing Systems.
• 2-3 years of technical experience.
• Travel is required.
• Ability to read and write in English. The ability to read and write in Spanish a plus.
• Experience on phone calls, chats, & emails
• Excellent customer service skills. Strong team building and motivational skills. Strong organizational, analytical, oral, and written communications skills.
• A thorough understanding of company policies to ensure compliance and consistent application.
• Up-to-date knowledge of technological developments within the industry.
• Ability to identify and solve problems efficiently and creatively, taking the initiative to develop new solutions when warranted.
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict.

Job Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAPs