Facilities Assistant

ROOF ABOVE

Roof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,300 individuals every day across nine campuses in Charlotte. Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019. 

 

POSITION SUMMARY

We are currently recruiting a FT Facilities Assistant with janitorial experience or training. The Facilities Assistant is responsible for ensuring a clean, safe, and well‑maintained environment for all building occupants. This position performs routine cleaning, sanitation, and light maintenance tasks to support daily operations and uphold facility standards. The role requires reliability, attention to detail, and the ability to work independently while following established procedures to maintain a welcoming and orderly space.

 

ESSENTIAL FUNCTIONS

• Sweep, mop, vacuum, and clean floors
• Set up and break down furniture
• Clean and sanitize restrooms, including sinks, toilets, and fixtures
• Empty trash and recycling bins and replace liners
• Dust furniture, surfaces, and equipment
• Clean windows, mirrors, and glass doors
• Restock supplies such as soap, paper towels, and toilet paper
• Perform minor maintenance tasks (e.g., replacing light bulbs)
• Perform ground maintenance
• Report safety hazards, items needing repairs, or maintenance issues
• Opening & Closing Campus that includes locking/unlocking doors, set/disarm alarm systems.
• Maintain cleaning equipment and ensure proper storage of supplies
• Escort vendors performing maintenance or repairs
• Perform preventative and reactive maintenance tasks as assigned by Facility Manager
• Be positive support of all Roof Above programs and staff 
• Be good stewards of all Roof Above property
• Aligned to and fits with our organizational values:
• Heart for the Work
• We choose this work and embrace this place.
• We practice radical compassion.
• We each do our unique part to end homelessness.
• Participate in staff meetings, training, and development activities as directed.
• Performs other major maintenance duties as directed by supervisor or leadership.
• Perform other duties as assigned.
• Deep commitment to Roof Above Core Values

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

 

• High School diploma preferred; 2-3 years’ direct experience may be considered in lieu of diploma.
• At least 2-3 years of experience performing custodial work on commercial buildings
• Ability to work with power tools and landscaping equipment
• Knowledge of cleaning chemicals, supplies, and safety procedures
• High school education (or equivalent) preferred; must have basic reading, writing, and math skills
• Substantial relevant experience may be substituted for education
• Task oriented - Proven experience in working autonomously in the absence of others or without Supervisor’s direction.
• Team oriented - Experience working in groups and can treat others in a positive manner; must be able to communicate effectively with agency staff, facility staff and facility manager
• Customer oriented - good customer service skills
• Basic computer data entry, and mobile phone skills required for time & attendance related functions.
• Demonstrated ability to manage time and schedule requirements.
• Strong interpersonal and communication skills to interact with staff & clients.
• Valid North Carolina driver’s license.

 

 

WORKING ENVIRONMENT

• Requires working nontraditional hours with minimal direct supervision. Requires much physical movement, lifting, carrying, and reading instructions. Additionally, this role requires:

 

• Ability to lift up to 50 lbs. 
• Ability to move, walk, lift, bend, stand, grasp, climb steps/ladders and be able to work in an elevated environment.
• Ability to tolerate physical contact with, use of, and in close proximity to approved cleaning chemicals and supplies.
• Ability to work in a variety of indoor and outdoor settings. 
• Must be available 7 days a week. Schedule will be 40 hrs. week within Facility hours of 6:30am -4:30PM on M,T,W,F. Thursday 6:30am -6:30PM, and Weekends 8am -1pm.
• Ability to be on call for emergency repairs

OUR VALUES:

 

Heart for the Work 

• We choose this work and embrace this place.
• We practice radical compassion.
• We each do our unique part to end homelessness.

 

Solution-Oriented

• Grounding ourselves in what we know, we imagine what is possible.
• We are intentional about getting the right people involved and we move towards effective action.
• We are exhaustive in our search for solutions.

 

Bring Our Best

• We practice self-care, self-awareness, and safety.
• We recognize what we need to let go of to move forward.
• We exercise diligence and grit.

Value Others

• We honor the profound worth of each life and our work reflects it.
• We meet people where they are and approach others with genuine curiosity.
• We know we can’t do it alone. We are stronger and smarter together.

Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees