Front Desk Agent & Valet Parker | Heathman Hotel Kirkland

Full-Time Front Desk Agent and Valet Parker | Heathman Hotel Kirkland   Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return. Life in the fast lane. Hit the gas on a rewarding career. Inspire confidence with your driving skills and passion for creating exceptional guest experiences. You are also responsible for greeting guests, parking and retrieving guest vehicles, driving shuttles and delivering suitcases.    Let’s start off with the most important part - what’s in it for you: The Perks *Eligibility of perks is dependent upon job status Hourly Pay Range: $21 to $22 DOE Complimentary Parking On-Site Tip Eligible Get Paid Daily (Make any day payday) Paid Time off & Holiday Pay (Because Balance Matters) Benefits - Medical, Dental, Vision, Disability, 401K HSA/FSA Plans -with employer contribution Values Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) Employee Assistance Program “Columbia Cares” Volunteer Opportunities Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Task Force Work Opportunities (Grow your career in idyllic locations across the globe) Online Learning Platform to Help You Grow! Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)   Our Commitment to you:  “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.   What Success Looks Like: Your Impact Parks and retrieves guest cars in a safe manner and in accordance with hotels standards. Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards. Be knowledgeable and proficient with the property management system. Operate the PBX and Radio paging system according to procedures. Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property. Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives. Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed. Conduct adequate follow-up with both guest and fellow team members. Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest. Keeps record of calls for service. Greets guests at front door or car upon arrival. Escorts incoming and outgoing hotel guests to and from rooms, assists with luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions. Assists in de-icing of pavement, sidewalks, and other areas as applicable. Removes ice from guests’ windshields, provides umbrellas as necessary. Maintains the image of the hotel by appearing extremely presentable, well-groomed and in pressed uniform. Maintains safety and security of guests and team members at all times, and in all weather conditions in regard to the valet parking areas Drives shuttles as needed What You Bring Previous hospitality or customer service experience preferred. Previous experience in cash handling & computerized Point of Sale system preferred. Strong written and verbal communication skills required. MAST Card required. Strong driving record Ability to drive a manual transmission, parallel park, other technical driving skills Strong verbal communication skills required Must have valid driver license; annual MVR report review Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.