QI Assistant

Title: QI Assistant

Duration: 3+ Months (possible extension)

Location: San Antonio, TX

Essential Functions:

· Responsible for providing clerical support to the QI Department.

· Manages incoming requests to fulfill health education and health improvement incentives.

· This includes entering data into database from mailings, fax and call-tracking requests, confirming eligibility of member and verifying the completion of member requirements.

· Call-tracks each request to Administrative Services, verifying appropriate address.

· Works with Administrative Services to resolve member concerns and issues with incentive programs.

· Provides limited customer service to resolve issues with incentives.

· Documents using call-tracking. Manages the Prenatal Infant Car Seat/Booster Seat database and requests second information packet at the appropriate time to coincide with member’s due date. Files waivers and other pertinent documents that must be kept on file.

· Maintains and updates workflows as needed and other special projects and duties, as assigned. Provides back-up to the Administrative Assistant and QI Coordinator and assists with QI projects.

Knowledge/Skills/Abilities:

· Detail-oriented; excellent organizational skills; good verbal & written communication skills. Knowledge of Microsoft Office programs (Word, Excel Spreadsheets).

· Must be professional and diplomatic.

· Ability to prioritize projects and handle multiple tasks. Ability to take initiative and sees tasks to completion.

· Ability to abide by company policies.

· Ability to maintain attendance to support require quality and quantity of work.

· Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to establish and maintain positive and effective work relationships with co-workers, clients, members, providers and customers.

Preferred: 
Bilingual - Spanish Speaking 
Call Center Experience (6 months+) 

Required Education

High school diploma or equivalent.

Kind Regards

Sumit Agarwal

732-902-2125