MIA Operations Control Center Duty Manager

Are you ready to take flight in a dynamic and fast-paced aviation industry

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually

Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  We believe that our people are what differentiates us from our competition

At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   Job Summary The Operations Communication Center (OCC) Duty Manager is the central point of communication for the daily operation

The OCC Duty Manager tracks aircraft movement of our customers and communicates the movements to the operating departments; logs daily flight activity; and communicates to both internal and external customers in a timely and professional fashion

The expected salary is $80,000 - $82,095/year

Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays

Your activities Coordinate daily flight activity between all Operating Departments

Communicate all daily flight schedule changes to all affected Operations Departments and reallocate resources to facilitate on-time departures

Ensure all Swissport controllable services are completed for an on-time departure

Communicate with all levels of management, customers, and other agents in a timely and accurate manner

Ensure daily flight activity logs are accurate for proper invoicing

Optimize the use of the ramp staff for flight activity coverage

Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to sit and talk or hear

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl

The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus

Your profile Minimum 3 years Ramp Supervisor experience Excellent verbal and written communication skills Excellent knowledge of Ramp Operations Strong organizational and multi-tasking skills Leadership ability Customer focus and quality awareness Ability to deal with conflict Valid Driver’s License What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success

We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Visit our website at www.careers.swissport.com to learn more about Life at Swissport

Join Swissport today and be part of a team that connects the world of aviation!