Associate Client Services Manager

Overview This role is based in our London office at least 4 days per week

How You’ll Make an Impact Seeking a motivated Client Services Associate for the team to support quality campaigns and business growth

This role is ideal for someone with early experience in digital marketing or account management who thrives in a fast-paced commercial, customer-focused environment and is eager to build expertise in digital advertising, client management, and AdTech strategy

Work together win together: You will report to the Director of Client Services and collaborate with other departments, such as Product, Creative, Technical, Analytics, and Sales

Together, the teams will ensure Digital strategies are aligned with overall business strategy

Innovate with purpose: Collaborate closely with Client Services and Sales to assist with reporting, billing, and program health checks in order to drive increased revenue growth

You will work across Epsilon Business – Retail Media, Digital and Accelerate platforms gaining a deep understanding of AdTech and MarTech

Key

Client Services Support Partner with Commercial Leads to assist in the successful enablement of client strategies

Support coordination cross-functional teams to keep projects on track

Support in creating and maintain project timelines, ensuring key deadlines are met

Campaign Delivery & Reporting Monitor ongoing campaign activity, flagging optimisation opportunities and trends

Preparing client reporting on campaign performance and insights

Help with end-of-campaign analysis, gathering findings to guide future actions

Help maintain client promotions, aligning them with client marketing calendars and ensuring timely delivery

Strategy Enablement & Growth Chip in to the team’s work on developing and implementing long-term, revenue-generating strategies

Support the tracking and analysis of internal business performance metrics

Stay up to date on digital behaviours, trends, and guidelines to provide fresh insights to clients and the team

Client & Product Knowledge Build strong internal working relationships through clear communication and reliable client support Develop expertise in Epsilon products and services

Lead client strategy discussions by sharing observations and insights from campaign performance

Who You Are An analytical demeanor adept at delving into data and identifying valuable patterns

Awareness of digital behaviour, marketing trends, and customer journeys

Strong organisational skills with the ability to juggle multiple tasks and priorities

An approach that prioritizes customer appreciation and is passionate about growth

Clear and confident communication skills, both written and verbal

Competence in Excel, Word, PowerPoint; familiarity with analytics tools (Google Analytics). 1–2 years of experience in account management, project management, or the digital media industry (preferred)

A self-starter attitude and eagerness to learn in a dynamic, fast-paced environment

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice

Additional Information When You Join Us, We’ll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem

For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual

And 1 Voice to harmonize engagement across paid, owned and earned channels

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology

We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements

Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC

Epsilon is a global company with more than 9,000 employees around the world

Our pillars aren't just words

They're how we show up every day

People centricity: We focus on employee well-being in an environment where colleagues truly care about each other

Collaboration: We work together, support one another, and collectively achieve goals

Growth: There are endless opportunities for growth through learning, development and career advancement

Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches

Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively

Our values guide us to create value for our clients, our people and consumers

Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose

Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly

If you work here, expect competitive

, a great

package and endless opportunities to advance your career

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief

We are committed to providing reasonable adjustments for candidates in our application process. #LI-TF1