Product Group Manager, Field Evaluations, Midwest and Eastern US
Job Description
Employment Status:
RegularTime Type:
Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
The Product Group Manager, Field Evaluations leads the day-to-day delivery of high-quality evaluation services for designated region in the Midwest and Eastern USA. This role is responsible for achieving service, quality, customer, and financial targets while building a strong, engaged team and ensuring alignment with corporate and divisional objectives.
- Reports to the Senior Manager, Field Evaluations & Verifications, North America
- Leads a team of approximately 8–12 Field Evaluation Representatives
- Oversees service delivery for the assigned product group
Key Responsibilities
- Lead evaluation and testing projects within the designated product group, ensuring timely, high-quality delivery.
- Manage team performance through hiring, coaching, development, and performance management.
- Build strong customer relationships by providing proactive communication, technical guidance, and issue resolution.
- Support business planning, budgeting, forecasting, and resource planning for the assigned group.
- Monitor productivity, customer satisfaction, safety, and compliance, and implement corrective actions when needed.
- Prepare management reports and contribute to operational planning and continuous improvement initiatives.
Leadership and Collaboration
- Communicate clearly with customers, team members, and leaders on priorities, risks, timelines, and project status.
- Foster collaboration across teams to resolve delivery issues, manage dependencies, and improve customer outcomes.
- Set clear goals, delegate effectively, and provide coaching that supports growth, accountability, and strong performance.
- Promote a positive team culture built on respect, feedback, continuous learning, and adaptability to change.
What Success Looks Like
- Deliver multiple projects on time, on budget, and to quality standards while optimizing team utilization and margin.
- Allocate resources effectively, manage schedules, and ensure productivity targets are achieved.
- Drive continuous improvement in service delivery, technical execution, and operational efficiency.
- Identify and mitigate project, operational, and customer risks in a timely manner.
- Support complex customer opportunities, including commercial quotes and RFPs, as needed.
HSSE
- Demonstrate visible leadership in health, safety, security, and environmental practices.
- Ensure team members are trained, equipped, and supported to work safely and in compliance with procedures.
- Promote safe work practices, address unsafe behavior promptly, and participate in investigations and corrective actions when required.
Education and Experience:
- 3-5 years of managerial/supervisory experience
- Minimum 5 years of certification or equivalent technical experience preferred
- Post-secondary diploma or equivalent in a technical field
- Knowledge of U.S. and Canadian based electrical standards and local installation requirements and/or codes (eg: NEC, CEC) is a plus
- Ability to assess and report on upcoming product trends within the assigned market group
- Problem resolution to deliver high quality and timely service
- Analysis skills required to formulate financial and business plan forecasts
- Good interpersonal, communication and presentation skills required
- Conflict resolution skills to deal with employee and customer issues
- Ability to communicate effectively with external customers, auditors, QA Managers and technical staff