Customer Service Advisor (Italian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Italian speaking Customer Service Advisor for their office in Athens, Greece.

Position: Customer Service Advisor

Location: Athens, Greece 

Work model: Hybrid

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Manage incoming customer calls, chats, messages, and emails in a professional manner

• Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction

• Build sustainable customer relationships through clear and effective communication

• Provide accurate and complete information using internal tools and processes

• Meet individual and team performance targets and quality standards

• Maintain accurate records of customer interactions and account-related activities

• Follow internal communication procedures, guidelines, and policies. 

REQUIREMENTS:

• Native or near-native Italian speaker with excellent communication skills and natural accent, with good command of English

• Previous customer service experience is considered an advantage

• Strong phone communication and active listening skills

• Customer-oriented mindset with the ability to adapt to different customer profiles

• Good MS Office skills

• Ability to multitask, prioritise, and manage time effectively

• Dedicated and professional setup suitable for hybrid work.

BENEFITS:

• Hybrid working model

• Competitive salary package & monthly performance bonus

• Daily meal voucher

• Private health insurance including dental and optical care

• Relocation support

• And many others!!!