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Assistant Guest Relations Manager (UBS Tower)
Hong KongPosted 1 weeks ago
remote
Job Description
Job Summary
- Performance management to assist in recruiting, training, and onboarding new guest services staff. Conduct regular performance evaluations and provide constructive feedback to team members.
- Standard maintenance to ensure all team members adhere to established service standards (e.g., greeting protocols, phone etiquette, dress code).
- To handle escalated complaints or service failures from tenants and VIP guests.
- Work with event team to monitor and order supplies for the front desk and meeting rooms.
- Assist in planning and executing tenant appreciation events, holiday parties, or building-wide meetings. Coordinate logistics with vendors and the events team.
Job Requirements
- Degree in Hospitality Management or related disciplines
- Minimum 3 years of relevant experience preferrably in similar capacity in Front Office Department
- Excellent leadership, communications and interpersonal skills
- Passionate and service oriented
- Excellent command of written and spoken Chinese and English
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.