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Job Description
Inbound Sales Representative
Department: Consumer Sales
Employment Type: Full Time
Location: Remote
Reporting To: Inbound Sales Supervisor
Description
The Inbound Retail Sales Representative is a consultative sales professional who leverages their skills to offer customers personalized solutions with Blue Stream’s industry-leading products and services. Using excellent, in-depth knowledge of company products and programs, this team member will drive customer adoption of Blue Stream’s full retail portfolio while also providing top-notch support and creating a positive customer experience. Inbound Sales Representatives handle calls from customers wanting to set up new service, transferring service from one address to another, and/or adding a new product to their existing service. It is simple; our goal is to give our customers the best experience and the most value. As a Blue Stream Fiber Inbound Sales Representative, you can be a part of doing just that.
Key Responsibilities
- Engage with both inbound and outbound calls from external and internal customers via voice, chat, email, text, and other platforms for sales and customer service-related situations.
- Achieves sales and customer experience goals and objectives.
- Executes on outbound calling campaigns involving residential customers.
- Learns quickly, retains, and recalls product information while handling multiple priorities in a fast -paced environment.
- Maintains satisfactory performance on efficiency, effectiveness, and quality metrics.
- Maintains accurate and timely sales database documentation throughout all phases of the service and sales process.
- Practices above average ability and accuracy in detailed work
- Meet or exceed key performance indicators (KPIs) set by manager and business unit
- Adherence to regular and predictable attendance and punctuality
- Performs other duties as assigned
Skills, Knowledge & Expertise
- Must be able to read, write and speak English. Can effectively present information and respond to questions from customers and technicians.
- High School Diploma or equivalent
- 2 years related experience preferrable.
- Customer/Client Focus
- Flexibility
- Works well in a team environment
- Communication Proficiency
- An understanding of technology
- If working remotely, must have ability and willingness to meet in person at local call center as needed for meetings, group trainings, events, etc. A proven closer with sales experience (telecom sales a plus)
- Understanding of the fundamentals of competitive environment.
- Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
- Ability to demonstrate functional skill in communicating and explaining basic account information to the customer including their billing statement, products, and services, with focus on first-call resolution, retaining revenue, and building value.
- Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving.
- Must be able to work in a fast-paced, structured, dynamic, and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
- Demonstrates ability to achieve established goals and performance metrics and ability to work with moderate supervision/guidance.
- High focus on attendance and must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Ability to work independently but seeks leadership support when necessary.
- Also works with the Sales Enablement Manager to achieve sales goals.
Job Benefits
- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP