Job Description
【Main Task】
• Shift works required.
• Work and perform in compliance with company’s regulation and request.
• Perform Technical Field Service activities
－Installation and commissioning of equipment
－Troubleshooting, repair, and maintenance
－Escalation support
－User Training / Customer Training
－Providing sales support
－All necessary reporting as per company policy
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring
• Machines utilizing mechanical and electronic aptitude.
• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• Provides documents activities performed utilizing the required format, such as service report, technical report, etc.
• Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• Feedback in time on product quality issues on site, as well as marketing information to the company.
• Ensure direct reports maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned
【Education】
• A university degree in optics/mechatronics with professional experience or are a technician/master craftsman with several years of experience in optics or mechatronics
• A sound knowledge of the analysis of the dynamic behavior of mechanical systems and have at least a basic knowledge of Matlab
• TOEIC Listening & Reading score >750
【Experience】
• 3-5 years of experience in the field of optics or precision mechanics
• Highly customer-oriented
• EUV experience is a plus
• MATLAB programming and troubleshooting skills is a plus
• Knowledge of different simulation techniques with help of common software to simulate dynamic systems
【Other skills】
• Microsoft operating system knowledge is required
• Be able to function independently, be self-motivated and yet be part of a team.
• Good command of written and spoken English
• Willingness to travel domestic and internationally.
• Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.
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