Wheels Captain (Valet)
Job Description
AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
We’re looking for an energetic and service-driven Wheels Captain (Valet Supervisor) to lead our valet team and create unforgettable first and last impressions for our guests.
As part of our Rooms division, you will oversee daily valet operations, ensuring seamless guest arrivals and departures while upholding the bold, luxury service standards W Sydney is known for.
- Create warm, engaging, and memorable arrival and departure experiences
- Personally handle VIP guests, special requests, and service recovery
- Set the tone for outstanding guest interaction and satisfaction
- Oversee traffic flow, vehicle handling, and efficient parking operations
- Monitor vehicle retrieval times and continuously improve performance
- Supervise, mentor, and motivate valet attendants on shift
- Run daily briefings and ensure consistent service standards
- Ensure seamless coordination of guest arrival and departure experiences
- Previous experience in valet, concierge, or front-of-house hotel operations
- Leadership or supervisory experience in a fast-paced environment
- Full driver’s licence (manual & automatic)
- Strong problem-solving and decision-making skills
- Excellent communication and guest service skills
BENEFITS
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great Places to Work’ certified
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
MI CAREERS SOCIAL MEDIA ACCOUNTS
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CTA TO LEARN MORE
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws