Solution Utilisation Specialist

The Opportunity

The Solution Utilisation Specialist will be responsible for driving a compliance based sales approach within the ANZ Customer Experience (CXO) business. This role is pivotal in identifying and resolving licensing non-compliance and usage risks, transforming these into commercial opportunities, and supporting revenue growth through proactive customer engagement and strategic advisory services.

What you will do
 

1. Compliance Risk Identification & Resolution

• Proactively analyse customer licensing and usage data to detect non-compliance, overuse, and misuse.
• Conduct formal audits and internal compliance reviews, employing analytics tools.
• Advise account teams and customers on remediation strategies, ensuring compliance and minimising risk.

2. Revenue Generation & Sales Enablement

• Turn compliance insights into upsell, cross-sell, and retention opportunities by structuring compelling commercial offers.
• Support pipeline growth by qualifying opportunities and accelerating deal progression through compliance driven events.

3. Customer Engagement & Education

• Lead sensitive, technical conversations with C-suite, IT, and legal representatives to drive compliance and value realisation.
• Deliver education and outreach programs to improve customer understanding of licensing terms and standards.
• Achieve high customer retention by building trust and demonstrating the value of compliant software usage.

4. Process & Framework Development

• Contribute to the formalisation and continuous improvement of the License Advisory (LA) framework for CXO solutions.
• Standardise processes for compliance monitoring, reporting, and customer engagement across teams.
• Support change management and enablement initiatives to drive internal adoption and collaboration.

5. Data Analysis & Reporting

• Apply tools such as SUM Dashboard and Excel-based metrics to monitor and report on compliance status.
• Generate entitlement and usage reports, analyse spending trends, and provide actionable insights to customers.

What you need to succeed

• 8+ years’ experience in a similar license compliance role.
• Experience preferably gained performing license compliance reviews, anti-piracy, and/or contracts work in a software company or in a major consulting organisation.
• Knowledge of various compliance methodologies including using software tools for compliance reviews, licensing contracts and software licensing models
• Ability to project manage the engagement within a positive and professional customer relationship.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.
 

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.