Care Connector

Title: Care Connector

Location: Des Moines, IA

Duration: 1+ Months (Possible extension)

Responsibilities:

· The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions.

· The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers and other areas, internal and external to the company.

· The CC identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources.

· Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.

Skills

· High School Diploma or GED.

· Customer service experience on phone and in-person:-Required 1 Years.

· Proficient PC skills in a Windows based environment including word processing, spread sheets and working in database programs:-Required.

· Working knowledge of Plan Benefits and Services:-Highly desired.

· Proven ability to keep accurate and timely records and documentation according to established processes:-Required.

If you are not interested in looking at new opportunities at this time I fully understand. I would in that case be appreciative of any referrals you could provide from your network of friends and colleagues in the industry. We do offer a referral bonus that I’d be happy to extend to you if they turn out to be a great fit for my client.

Thank you for your time and for consideration. I look forward to hearing from you.

Kind Regards

Sumit Agarwal

732-902-2125