IT Systems Administrator

SUMMARY 

The IT Systems Administrator provides advanced technical support and systems administration across the organization’s IT environment, ensuring reliable operation of core infrastructure, Microsoft 365 services, and endpoint technologies. This role supports end users, manages user and device configurations, and helps maintain secure, stable, and efficient day-to-day IT operations. The position requires strong troubleshooting skills, sound judgment, and the ability to work independently while supporting broader IT initiatives. 

 

ESSENTIAL FUNCTIONS, RESPONSIBILITIES, AND DUTIES 

Systems Administration and Security 

• Perform daily administration of core IT systems and support secure, reliable infrastructure operations. 

• Review and manage Barracuda Email Security activity, including quarantined spam, suspected phishing messages, and user-reported emails. 

• Assist with physical security systems, including Verkada card access and camera controls. 

Microsoft 365 Administration 

• Support Microsoft 365 services including Exchange Online, Teams, and SharePoint. 

• Manage user mailboxes, distribution groups, and licensing assignments. 

• Troubleshoot collaboration and email-related issues. 

Endpoint and Device Management 

• Manage endpoint devices using Microsoft Intune or comparable tools, including user setup, enrollment, and configuration. 

• Support workstation deployment, imaging, lifecycle management, and mobile device management activities. 

• Troubleshoot printer mapping, printer configuration, and specialized devices such as Zebra label printers. 

Advanced IT Support 

• Resolve escalated technical issues from the help desk and ticketing system in a timely, customer-focused manner. 

• Troubleshoot hardware, software, network connectivity, and Layer 2 networking issues, including switching and VLANs. 

 

This role offers a salary starting at $60,000-$65,000 annually, based on skills, experience, and location. Employees also receive a comprehensive benefits package including health, dental, vision, 401(k) with company match, generous PTO, and paid holidays.