Hotel Shift Supervisor
Job Description
The Hotel Shift Supervisor supervises the Front Desk during any given shift while maintaining unmatched guest service and maximizing Hotel revenue.
Duties:
Supervise, evaluate, coach, counsel and situational retraining of Front Desk staff.
Maintain and manage inventory daily and evaluate same day selling strategies.
Provide a welcome reception area for guests.
Consistently offer professional, friendly and engaging experience with internal and external guests.
Execute all shift reports.
Maximize revenue by promoting suite upgrades and maintaining rate integrity.
Able to effectively communicate with entire staff.
Maintain ticket bank and keep proper inventory of all tickets and logs.
Assist with the check-in line as needed.
Must be able to understand guest or employees needs and the ability to handle all situations calmly and professionally.
Ability to Multi-task and work well in a fast paced, team-oriented environment
Partner with other departments to meet guest expectations and special requests (reservations, bell desk, housekeeping, Information Desk, Concierge).
Qualifications:
High school diploma or equivalent
Minimum 1-year Front Desk experience preferably in a resort setting.
Minimum 2 years customer service required