Job Description
As a Laundry Attendant at The Charleston Place, you are an essential member of the Housekeeping team, ensuring that all housekeeping and food and beverage linen is processed in a manner that meets or exceeds hotel specifications and standards.
DUTIES & RESPONSIBILITIES:
Respond to all guest and departmental requests promptly.
Load and unload dryers promptly.
Fold terry products to hotel standards and at a quick pace.
Be able to stand for 8-12 hour shifts
Strong lifting and pulling required for loading and unloading up to 50 lbs. machines.
Inspects all linen for stains and imperfections and either treats stains or removes linen that are unacceptable.
Load presser at a quick and constant pace.
Catch items on the folding machine correctly and in an organized fashion.
Sort linens by size, color and type.
Report malfunctioning equipment to manager and follow all safety procedures.
Maintain knowledge of hotel features/services, outlets, hours of operation, etc.
Practice emergency procedures in compliance with the hotel; react and assist in hotel emergency situations as needed.
Maintain cleanliness of work areas.
Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
Maintain confidentiality and security of all guest and general hotel information.
REQUIRED SKILLS & EXPERIENCE:
The ability to provide an excellent level of customer service, even in stressful situations.
Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
High School Diploma or GED required, some college or vocational course preferred.
Ability to communicate in English with colleagues and suppliers, to their understanding.
Ability to provide friendly, efficient service to colleagues and guests.
Ability to work independently and exercise judgement to resolve personnel and production issues that arise during daily operations.
Strong positive attitude and ability to initiate light conversations with guests
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
Must be able to lift equipment, supplies, etc. of at least 30 pounds.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
The role may require extended periods of time on your feet, especially during peak hotel hours or events.
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
Available to work varied shifts, including nights, weekends, and holidays.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.