Customer Training Scheduler

Customer Training Scheduler

Company:

Boeing Singapore Training and Flight Services Pte. Ltd.

Boeing is seeking for a Customer Training Scheduler based in Singapore or Shanghai, China. The incumbent will work within Training Solutions to handle allocating and scheduling of all Training Solutions global training resources in line with customer requirements as outlined by Customer Training Operations. Focus of the position is to ensure the efficient, optimal and cost-effective utilization of the global Training Solutions network.

Position Responsibilities:

• Schedule flight training for Airline Customers and internal teams, in line with customer requirements with good customer service

• Focus on ensuring efficient, optimal and cost-effective utilization of resources. This includes students, classrooms, and training devices as required.

• Perform logistics to support delivery of flight and maintenance training for multiple airplane models, including collaborating with Flight Training and CTO stakeholders

• Monitor training schedule changes and notify the applicable stakeholders of such changes and their impact.

• Manage rescheduling efforts and communicate schedule revisions to appropriate internal and external stakeholders in a timely manner

• Participate actively in forecasting optimal training schedules based upon strategic plans.

• Identify and determine appropriate diagnosis of issues, assesses risk and provides suggestions to problem resolution

• Collaborates with Flight Training to ensure optimal resource allocation

• Provide scheduling support to all APAC campuses.

• Maintain knowledge of aviation industry development requirements specified by regulatory agencies as well as Customer Training Operations processes and procedures.

• Maintain technical and functional skills, including expertise with the scheduling system

Basic Qualifications (Required Skills/Experience):

• Minimum of 1 year of experience in scheduling.

• Minimum of 1 year of experience in customer support or customer service related experience.

• Fluency in English is required, including the ability to communicate clearly, accurately, and effectively in both spoken and written form.

Preferred Qualifications (Desired Skills/Experience):

• Experience with training scheduling and program management, integration of all logistics elements, customer communication, as well as understanding of execution of program planning to ensure schedules, and baseline requirements of flight crew training schedule and program.

• Experience working on Flight Simulator Training scheduling or a comparable commercial flight training campus operation.

• Experience with airlines scheduling related to Flight/Maintenance training practices.

• Work shifts may vary based on the needs of the business.

• Bachelor’s degree or higher

Other job-related information:

• Candidates must live in the immediate area or relocate at their own expense.

• Benefits and pay are determined in line with local labor market practices are not on Boeing US-based payroll. This is not an expat assignment.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift Worker (Singapore)