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EXL Service

Executives-Customer Care Voice-Inbound

EXL Service
Quezon City, Metro ManilaPosted 4 months ago
Work From Officeentry

Job Description

  • Generic candidate requisition for all BPO requirements in MOA.
  • Interact with customers and provide them with information and assistance.
  • Create, manage, and drive closure on service requests.
  • Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
  • Typically handles straightforward problems/issues and refers more complex issues to senior staff.
  • Provide excellent customer service by focusing on providing a great experience.
  • With at least one (1) year international voice BPO experience 
  • Good or above average English communications skills
  • Strong customer orientation skills 
  • Amenable to work onsite

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About EXL Service
Executives-Customer Care Voice-Inbound at EXL Service | Renata