Job Description
As an Experienced Technical Support Engineer at Honeywell, you will play a key role in delivering technical support and guidance for our PMC organization. You will ensure the timely resolution of customer issues while providing an exceptional customer experience. Your expertise in PMC applications, combined with strong problem-solving skills, will contribute directly to customer satisfaction and business growth.
This role follows a hybrid work model, combining on-site and remote work (3+2).
In this position, you will have a direct impact on the success of our PMC applications by troubleshooting complex issues, collaborating with cross-functional teams, and delivering effective solutions. You will also support the development and continuous improvement of application support strategies and processes.
Key Responsibilities
- Provide technical customer support across PMC applications and products
- Resolve customer issues promptly while ensuring high customer satisfaction
- Document all customer inquiries, troubleshooting activities, and solutions
- Act as a liaison between Technology, ISC, Quality, and Customers
- Manage customer escalations and case workloads effectively
- Process and complete customer warranty claims
- Perform verification and validation of hardware and software products
- Collaborate with Quality teams on reported issues and root cause analysis
- Review product documentation and literature with Technology teams
- Travel up to 30% to support clients and resolve technical issues on-site
- Deliver technical training to internal teams and external customers
- Participate in new product development initiatives
Key skills and qualifications
- Minimum 3 years of experience in technical or application support (or similar role)
- Knowledge of Enraf Terminal Tank Gauging systems and related technologies
- Excellent problem-solving and analytical skills
- Strong communication skills with a customer-focused mindset
- Bachelor’s degree in Engineering or a related field
We Value
- Experience in engineering and support environments
- Ability to collaborate effectively across diverse and global teams
- Creative thinking and a proactive approach to problem-solving
- Strong communication skills, with the ability to convey complex ideas clearly
- Ability to balance priorities, demand, and workload effectively
- Self-motivated, with the ability to work independently
- Dutch language skills are an advantage
Our Offer
- Competitive salary, regularly reviewed based on performance
- Market-leading performance incentive program rewarding individual achievements
- 25 vacation days per year, plus additional days off for special life events
- Meal vouchers provided
- Flexible benefits package with a monthly budget (medical insurance, life insurance, pension, vacation/cultural/fuel vouchers)
- Company-paid medical insurance plan
- Christmas and Easter bonuses
- Recognition and referral bonus programs
- Comprehensive onboarding and continuous development opportunities
- Access to internal and external learning platforms (including Udemy)
- Career development and internal mobility opportunities
- Access to global employee networks
- Employee Assistance Program – confidential support for personal and professional matters
- Additional support in case of exceptional life events (time off and financial aid, case-by-case)
- Access Integrity Line – safe and confidential reporting channel
- Special bonuses for important life events (e.g., expanding your family)
- Regular employee engagement activities fostering an inclusive workplace
- 3+2 hybrid work arrangement for work-life balance
- Flexible working hours
- Fresh fruit available in the office
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to providing reasonable accommodations to individuals with disabilities throughout the job application and employment process. If you require assistance or accommodation, please contact us.
Join us and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!