Vice President, Operations | The Rogers Centre - Toronto Blue Jays

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE   

The Vice President, Operations is responsible for leading and executing Legends Hospitality’s food and beverage operational strategy at Rogers Centre, ensuring alignment with client priorities and drives the partnership by leading collaborative efforts. As the senior on-site leader, the Vice President oversees the General Manager and key operational departments, leads the relationship with the client and coordinates collaborative efforts between Legends and Toronto Blue Jays at all levels of the leadership team This position reports directly to the Senior Vice President, Hospitality. 

Rogers Centre is a world-class, multi-purpose stadium located in downtown Toronto and home to the Toronto Blue Jays. Known for its fully retractable roof and large-scale capacity, the venue hosts a wide range of events including Major League Baseball games, concerts, and other major entertainment and corporate events. Its high-volume environment and diverse event calendar require exceptional operational execution and a strong focus on delivering premium guest experiences on scale.

ESSENTIAL FUNCTIONS

• Serving as the lead client liaison, building and maintaining a strong, strategic partnership. Proactively collaborates with the Blue Jays to identify needs, aligning operational delivery with objectives, and introducing new programs and innovations that enhance the guest experience and drive revenue. These objectives are coordinated at multiple levels of the leadership team on both the TBJ and Legends sides.  
• Providing executive leadership and oversight to the leadership team, ensuring effective execution of operational plans, service delivery, and TBJ objectives. Coaching and developing leadership, encouraging collaboration with TBJ, while holding teams accountable for performance.
• Driving overall operational excellence across all functions including food and beverage, premium services and F&B operations. Establishing performance standards and ensuring consistent execution at the highest level that aligns with both Legends and TBJ objectives.
• Championing a best-in-class guest experience through the diverse offerings of Rogers Centre, ensuring each space and destination in Rogers Centre is positioned in a unique manner and experience with aligning F&B concepting. 
• Driving talent strategy and organizational effectiveness, including client collaboration, leadership development, succession planning, and fostering a high-performance culture across all levels of the operation and both organizations.
• Ensuring robust training and development programs are in place and consistently executed to support operational excellence and career progression for team members while supporting TBJ objectives Collaborating closely with the SVP Hospitality and TBJ Leadership, providing regular updates and insights on performance, risks, and opportunities
• Leading financial strategy and performance, monitoring results against targets, identifying variances, and implementing strategic initiatives to optimize profitability and efficiency.
• Ensuring compliance with all Legends Hospitality standards, government regulations, and accrediting agency requirements related to food safety, sanitation, and operational protocols.
• Overseeing procurement strategy and supply chain operations, ensuring cost controls, vendor performance, inventory management, and product quality standards are consistently achieved.
• Overseeing labor relations strategy, ensuring compliance with collective bargaining agreements, leading or supporting negotiations, and proactively addressing workforce issues.
• Representing Legends Hospitality within the community, strengthening brand presence and fostering positive relationships with local stakeholders, partners, and civic organizations.
• Establish and maintain effective administrative and office operations, ensuring efficient and timely business processes and strong internal communication.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree in food service, Hospitality, Business Management, or a related field, or equivalent professional experience.
• A minimum of 8–10 years of progressive leadership experience in a contracted food service, hospitality, or large-scale venue / stadium environment. 
• Significant senior leadership experience overseeing large teams, multiple departments and leaders, including direct management of senior-level roles such as General Managers.
• Proven experience with financial responsibility, including budgeting, forecasting, financial analysis, and driving revenue growth strategies.
• Strong background large-scale event execution.
• Demonstrated expertise in client relationship management at a senior/executive level.
• Working knowledge of inventory control systems (e.g., Yellowdog) and cost management practices.
• Experience in labor relations and collective bargaining environments, including negotiation participation or leadership.

COMPENSATION

Competitive salary plus bonus potential commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and RSP plan.

WORKING CONDITIONS

On Site - Rogers Centre

Toronto, Ontario, CA

Hiring Process Disclosure

Legends Global may use automated or artificial-intelligence-based tools to support aspects of the candidate screening or selection process.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform their best. Questions regarding accessibility throughout the recruitment process can be directed to [email protected].